Senior Forward Deployed Engineer (NYC)

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. 

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

As a Senior Forward Deployed Engineer, you'll sit at the intersection of engineering and client impact, the person who turns the legal industry’s most complex challenges into working software. You'll embed with our most demanding clients, move from prototype to production quickly, and feed what you learn back into our platform and roadmap.

This isn't a support role or a solutions role with some coding on the side. You'll design and build end-to-end, work directly with client technical teams, and ship code that real lawyers rely on. The best ideas you surface in the field will graduate into product features for all of Clio's users.

This role involves occasional travel to client sites to foster strong relationships and provide hands-on support.

What You'll Work On

• Embed with enterprise clients to map out workflows, define clear success metrics, and de-risk constraints before writing a line of code.

• Design, prototype, and productionize custom AI workflows 

• Build and maintain integrations that slot into complex client environments using Clio APIs and the broader modern stack.

• Work directly with client technical teams to troubleshoot, debug, and optimize deployments in real-time.

• Translate experimental R&D into stable, production-grade code — the kind that eventually becomes a platform feature for every Clio user.

• Surface recurring patterns from the field that sharpen our product roadmap and inform how we build.

How You Operate:

The technical bar for this role is high. But the thing that will make you exceptional is how you work, not just what you know.

• You fix root causes, not symptoms. When something breaks in a client environment, you're not satisfied with a workaround. You dig until you understand why, and you bring that back to the team.

• You know when to move fast and when to slow down. You can build a scrappy PoC to prove an idea in a day, and you know exactly when it's time to harden that code for the long term. You don't confuse the two.

• You're as comfortable in a client conversation as you are in a code review. You can explain technical trade-offs to a non-technical stakeholder and earn their trust — then turn around and ship.

• You operate well in ambiguity. Not every problem comes with a spec. You're energized by open-ended, high-leverage challenges, and you know how to define the problem before you solve it.

What You May Have

• Strong full-stack fundamentals and deep comfort with RESTful APIs and systems integrations.

• Demonstrated ability to design, build and deploy production applications.

• Hands-on experience building LLM-powered applications — retrieval, agents, structured outputs, prompt safety — and taking them through to production.

• Experience working directly with clients or customers: scoping ambiguous problems, communicating trade-offs, and iterating based on real-world feedback.

• A genuine curiosity about AI and how it applies to the legal industry, you're not just using AI tools, you're thinking about how they change what's possible.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
 

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance 

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week. 

• Flexible time off policy, with an encouraged 20 days off per year.

• $2000 annual counseling benefit

• RRSP matching and RESP contribution 

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

*Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility 

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.