Senior Technical Account Manager
As a Senior Technical Account Manager, you will apply both of your passions - data analysis and empowering customers - to work every day. You will work directly with customers to provide cost intelligence observations, facilitate conversations around causes/solutions to cost growth, and help advise and consult them on their unique cost intelligence and AI ROI journey. These strategic conversations can cover a vast range of topics such as resource usage with engineering, tagging strategies with operations, COGS with finance, or unit cost trends with an executive audience…all in tandem! In this position, you bring your technical account management expertise, high critical and strategic thinking skills, and exceptional customer-orientation and relationship building to provide a memorable and long-lasting customer experience.
Responsibilities:
Ongoing strategic customer segment onboarding and implementation initiatives, including addressing ad hoc requests
Mentor, coach and train fellow TAMs on continuous improvement and enablement
Form and maintain strong strategic relationships across key customer personas; Provide leadership and domain expertise in gaining credibility across senior management
Communicate value and monitor performance metrics/KPIs to include conducting periodic executive business reviews
Be the Customer Success ambassador for the product, engineering and go-to-market teams; work within CS team and cross-functionally in driving initiatives, innovation, idea sharing, and insights representing the customer voice
Introduce new products/features and champion the business outcomes process with the customer
Solve complex customer/vendor issues and proactively prevent negative service trends.
Build and monitor customer adoption metrics to drive best in class NPS
Develop, modify and maintain the operational and design effectiveness of internal customer controls
Develop repeatable and scalable technical solutions that can be converted into a playbook or a runbook based on a variety of factors such as customer size, roadmap, and requirements
Lead joint success planning workshops, analysis, testing, and support for internal initiatives, projects, and products designed to enhance company tools (e.g CZOPS) and other capabilities
Create and maintain standards for data analysis, presentations, and explanations that are clear and concise for both internal and external stakeholders
Qualifications:
3+ years of experience consulting on AWS, GCP, and/or Azure services/solutions.
3+ years of experience in a Technical Account Manager, DevOps, or related role within a B2B SaaS tech environment.
Ability to execute in a fast-paced and transformative workplace.
Positive attitude with passion for growing, coaching others, and feedback.
Highly collaborative with the ability to educate and influence others at all levels.
Ability to train and mentor others.
Developed, documented and/or communicated financial analysis and optimization recommendations for cloud services with both tech and finance teams.
Expertise in understanding spend/resource reservations across the various clouds.
Expertise in understanding the benefits (and limitations) of tagging/labeling and can consult with customers on tagging strategies.
Strong passion for data and ability to help customers achieve better outcomes by leveraging their own data.
Ability to analyze complex datasets in Excel using advanced concepts such as v-lookups, index matches, named ranges, and pivot tables.
Experience building BI dashboards (Quicksight, Looker, Domo, Tableau, etc.).
Expert in authoring SQL
Preferred Certifications:
AWS Solution Architect
Google Cloud Digital Leader
Google Associate Cloud Engineer
Azure AZ-900
Azure Cost Module
Hold at least one AWS, GCP and/or Azure certification
Introduction to FinOps
FinOps Practitioner / Engineer Certifications
FOCUS Certification
AWS Cloud Practitioner
Skills Required
- 3+ years of experience consulting on AWS, GCP, and/or Azure services/solutions
- 3+ years of experience in a Customer Success Manager, FinOps Account Manager or related role
- FinOps certification required
- Hold at least one AWS, GCP and/or Azure certification
CloudZero Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CloudZero and has not been reviewed or approved by CloudZero.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical, dental, and vision. This breadth is consistently presented as a core part of the total rewards package.
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Leave & Time Off Breadth — Paid time off is presented as flexible and generous, with practices like Focus Fridays supporting balance. Remote-first policies and periodic meetups complement the time-off approach.
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Equity Value & Accessibility — Equity grants are included broadly, giving employees a stake in the company’s success. This equity component is positioned as a meaningful part of total compensation.
CloudZero Insights
What We Do
CloudZero is the only cloud cost intelligence platform that puts engineering in control by connecting technical decisions to business results. CloudZero ingests cost data from AWS and Snowflake, organizes it for analysis, and delivers the insights to engineering teams who can understand how their work is impacting the business. You can answer question like: * Who are my most expensive customers? * Which product, feature, and team is spending the most? * Has the profitability of my product changed quarter over quarter? The outcome is real-time intelligence that helps companies control their cost of goods sold (COGS) and gross margins — aligning engineering and finance teams once and for all.
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