On the Business Solutions Team, we pride ourselves on providing the Articulate business the ability to easily service our customers with best in class quality. That is why we’re looking for a Sr Financial Systems Administrator who can help develop, integrate, and enhance the systems that allow us to deliver this value. With knowledge of the Articulate business, the world of finance, and the technology in our stack, you will build tools and enhancements to remove friction from our business processes and help us scale.

Articulate is a fully distributed company that offers a high degree of autonomy. As part of our talented and driven Business Applications Team, you’ll work closely with an awesome group of finance, IT, sales, customer success, marketing, and customer support people.

The ideal person for this job is a detail-oriented system administrator who thrives on helping the business and has a passion for finance and tech. Your day-to-day responsibilities will include integrating, configuring, and maintaining financial applications, ensuring system and data integrity, troubleshooting issues, and collaborating with other teams to optimize and scale our financial systems. 

Here’s a smattering of the tech you’ll be working with: Salesforce Lightning Experience, BillingPlatform, Workato, Box, Intacct, GearSet, GitHub, Avalara, Stripe, Chargebee, Jira, Notion, Slack, and Okta.

What you'll do:

• Collaborates cross-functionally, using critical thinking and data-driven decisions to integrate financial systems with other business systems. Requires understanding and alignment on business processes and needs.
• Completes setup, configuration, and maintenance of financial applications and integrations. Includes setup and maintenance of product and tax configurations across systems.
• Plans and implements upgrades, patches, and enhancements to financial systems to ensure safety, scale, and fit.
• Builds workflows, data loading scripts, SQL queries, reports, and REST endpoints that allow the financial systems to integrate with others and manage data within the system
• Analyzes system logs to identify issues and provide root cause analysis and resolution
• Point of contact for vendor support, logging issues and providing feedback to the vendor and to other stakeholders on issue status and next steps
• Participate in on-call rotations, monitoring systems and managing incidents that occur
• Provides technical support and troubleshooting assistance to users of financial systems, including resolving issues related to software functionality, data integrity, and user access or permissions.
• Manages financial data within the systems, including data validation and integrations to ensure accuracy and integrity of financial information.
• Ensures financial systems and processes comply with relevant regulations and standards.
• Identifies opportunities for process improvements and efficiency gains within financial systems and works with stakeholders to prioritize and implement those improvements.
• Assists with internal and external audits of financial systems and processes, including providing documentation and explanations as needed.
• Creates and maintains documentation for financial systems, including user guides, system configurations, and standard operating procedures.

What you should have:

• 8+ years of experience in IT or similar software engineering environment
• 5+ years of experience administering financial systems
• Strong analytical, problem-solving, and communication skills are essential
• Must have deep understanding of financial jargon, processes, regulations, audits, and software
• Must be able to use SQL and create and use REST endpoints

Nice to haves:

• Salesforce administration experience, especially with CPQ/Revenue Cloud
• Experience with Billing and Revenue tools like Salesforce Billing, Billing Platform, or Zuora Billing/Revenue
• Experience with ERP systems like Intacct or NetSuite
• An understanding of Agile methodologies, especially SCRUM
• Able to translate finance terms to technical and non-technical resources, as well as explain technical terms and functionality to finance teams to help bridge communication across teams

About us

Articulate Global, LLC, is the leading SaaS provider of creator platforms for online workplace training. Founded by Adam Schwartz in 2002, Articulate provides creator tools and services that make it simple for enterprises and SMBs to develop, deliver, and analyze online workplace training that’s engaging and effective. Increasingly, organizations must reskill employees for ever-changing remote and hybrid work environments, create learning cultures that attract and retain employees in a tight labor market, and use training to build more equitable, empowering, and engaging workplaces. Articulate helps organizations address these critical business needs with its creator platform for workplace training. Articulate 360—a suite of creator tools for online courses—was named the 7th most-loved product in the world by TrustRadius in 2021. And Rise—an all-in-one online training system that makes online training easy to create, enjoyable to take, and simple to manage—is the first creator platform for SMBs and departments within the enterprise. Articulate has more than 118,000 customers in 170 countries and counts all 100 of the Fortune 100 companies as customers.

Named one of Inc. Magazine’s Best Workplaces 2022 and a leader in building a human-centered organization, Articulate is guided by a commitment to provide the best value to customers, do right by employees, and create an equitable, empowering workplace for all. As a human-centered organization, we honor people’s humanity knowing that each person’s unique history, vulnerabilities, and social location inform how we show up with one another. We embrace our connectedness, aware that what we do and say impacts others. We give each other grace because we are all works in progress, learning and evolving every day. And we take responsibility for ourselves and are serious about our accountability to each other. In all we do, we strive to create an equitable, sustainable, and empowering workplace while we drive results for the business and make a positive impact in the world. Read more about our values here. 

Articulate Global, LLC is an Equal Employment Opportunity and Affirmative Action employer and complies with all applicable federal, state, and local fair employment practices laws. All employment decisions at Articulate are based on business needs, job requirements, and individual qualifications directly related to the job, without regard to any protected characteristic or class, including, but not limited to, race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. Qualified candidates with criminal histories will be considered for this role in a manner consistent with applicable law. Articulate is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation related to the application process due to a disability, you may contact us at [email protected]. 

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