Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Genesys is one of the world’s leading cloud platforms for customer experience. As infrastructure investment, AI innovation, and usage-based economics accelerate, managing and optimizing Cost of Revenue is increasingly strategic to our long-term performance.
The Strategic Finance team at Genesys is responsible for leading the company’s financial forecasting and reporting for executives and investors, including developing the company’s annual budget and long-range plans and providing executives with regular analysis of the company’s performance across key strategic goals. This position will take a leading role in Gross Margin analytics and cloud cost management for the Genesys Cloud business. This role offers high visibility, direct partnership with senior leaders across Finance and R&D, and meaningful impact on margin performance in a complex, fast-scaling SaaS environment.
Responsibilities:
Budgets and Forecasts
Drive forecasting and analysis of cloud infrastructure and technology cost of revenue, including AWS and other strategic vendors.
Build scalable models that incorporate usage-based drivers, savings plans, credits, and contract structures.
Partner with Accounting to ensure accurate accruals, amortization, and financial reporting integrity.
Strengthen financial visibility into infrastructure spend as the business scales.
Gross Margin Strategy and Insights
Develop unit economics frameworks that connect infrastructure costs to business drivers.
Identify margin improvement opportunities through deep cost and usage analysis.
Provide data-driven insights to senior leadership to inform investment and optimization decisions.
Data and Process Optimization
Reconcile complex, fragmented datasets across financial systems and cloud usage platforms.
Improve automation, reporting accuracy, and efficiency in recurring analyses.
Proactively identify financial risks, anomalies, and optimization opportunities.
Cross-Functional Partnership
Act as a strategic finance partner to R&D and Product leadership.
Support financial transparency around AI investments and cloud scaling initiatives.
Translate technical infrastructure data into clear financial narratives.
Qualifications / Skills Desired and Preferred:
4–6+ years of experience in FP&A, Strategic Finance, Data Analytics, or Consulting.
SaaS or Cloud business model experience is strongly preferred.
Exposure to cloud infrastructure cost modeling (AWS or similar) is a significant plus.
Advanced Excel and strong financial modeling capabilities.
Experience working with large datasets and BI/reporting tools (Tableau, Power BI, Adaptive, etc.).
Strong executive communication skills — able to distill complexity into clear insights.
Self-starter mindset with the ability to operate independently in a fast-paced environment.
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$81,800.00 - $143,800.00Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Top Skills
What We Do
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
