At Lighthouse, we’re on a mission to disrupt commercial strategy for the hospitality industry. Our innovative commercial platform takes the complexity out of data, empowering businesses with actionable insights, advanced pricing tools, and cutting-edge business intelligence to unlock their full revenue potential.
Backed by $370 million in series C funding and driven by an unwavering passion for growth, we’ve welcomed five companies into our journey and have surpassed $100 million in ARR in 2024. Our 850+ teammates span 35 countries and represent 34 nationalities.
At Lighthouse, we’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship? 🚀
What you will do
As our new Senior Finance Operations Specialist based in Kuala Lumpur, you will be a key contributor in our global Finance Operations team. In this role, you will be responsible for the management of key business accounts, subscriptions, and invoicing. You will focus on optimizing our billing processes through automation and close collaboration with other teams, ensuring every financial transaction is accurate and our customers are happy with their experience.
Where you will have impact
- Oversee and maintain key business accounts and subscriptions, ensuring all information is accurate and up-to-date.
- Process sales contracts and deals, ensuring strict adherence to our established guidelines and policies.
- Customize and modify invoices to meet specific customer needs and preferences, delivering tailored financial solutions.
- Acting as the liaison between the FinOps team and the APAC sales team, bringing knowledge of the local business and bureaucratic environment to support smooth operations.
- Proactively collaborate with cross-functional teams to identify opportunities for process improvements and automation within our financial operations.
- Focus on streamlining the entire billing process to enhance efficiency and minimize manual work.
About our team
Finance Operations is the backbone of Lighthouse’s commercial success, ensuring smooth execution once a deal is closed. As a key part of the broader Business Operations team, we oversee the entire quote-to-cash process, from initial pricing to final payment. Our team is detail-driven and highly collaborative, committed to delivering accuracy and efficiency in every step. We manage important external stakeholders and partner closely with Sales, Customer Success, and various other departments to optimize financial workflows, making them scalable and aligned with the company’s rapid growth.
What's in it for you?
- Flexible working environment: Work from home or at our Kuala Lumpur office.
- Flexible time off: Autonomy to manage your work-life balance.
- Collaborative team: High-bar, friendly, creative, and passionate colleagues.
- Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
- Impactful work: Shape products relied on by 85,000+ users worldwide.
- Competitive compensation: Proactively maintained to value your work.
- Referral bonuses: Earn rewards for bringing in new talent.
Who you are
- Proven experience in a Finance Operations, Billing, Accounts Receivable, or a similar quote-to-cash role.
- Exceptional attention to detail and a commitment to accuracy in all aspects of your work.
- Strong organizational skills with the ability to manage multiple customer accounts and contracts simultaneously.
- A collaborative mindset and excellent communication skills for working effectively with cross-functional teams.
- A proactive approach to problem-solving and a genuine curiosity for improving processes.
- Strong understanding of APAC business culture.
- Experience in processing sales contracts and ensuring compliance with company policies.
- A customer-centric attitude with the ability to handle custom requests and provide excellent service.
We welcome
- Experience working in a fast-paced SaaS or technology environment.
- A passion for automation and a track record of contributing to process efficiency projects.
- Familiarity with CRM or billing systems.
Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. We actively encourage applications from individuals with disabilities and are dedicated to providing reasonable accommodations throughout the recruitment process and during employment to ensure all qualified candidates can participate fully. Our commitment to equality is not just a policy; it's part of our culture.
If you share our passion for innovation and teamwork, we invite you to join us in shaping the future of the hospitality industry. At Lighthouse, our guiding light is to be an equal opportunity employer, and we encourage individuals from all walks of life to apply. Not ticking every box? No problem! We value diverse backgrounds and unique skill sets. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you.
We value the unique perspective and talents that you bring, and we're excited to see how your light can shine within our team. We can't wait to meet you and explore how we can grow and succeed together, illuminating the path towards a brighter future for the industry. #LI-Hybrid
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What We Do
Lighthouse is the leading commercial platform for the travel & hospitality industry. We transform complexity into confidence by providing actionable market insights, business intelligence, and pricing tools that maximize revenue growth. Trusted by over 70,000 hotels in 185 countries, and supported by 700+ employees, Lighthouse is the only solution that provides real-time hotel and short-term rental data in a single platform. We strive to deliver the best possible experience with unmatched customer service. We consider our clients as true partners — their success is our success. How can Lighthouse help you? Rate Insight Track competitor pricing to maximize revenue Market Insight Accurately predict future market demand Parity Insight Identify and solve parity issues portfolio wide Benchmark Insight Effectively navigate competitive performance trends Distribution Insight Optimize distribution channel performance Destination Insight Enrich your strategy with short-term rental insights Business Intelligence Monitor, optimize, and report on your performance Pricing Manager Boost revenue with AI-driven room price recommendations Channel Manager AI-powered channel management that transforms pricing and distribution for independent hotels Hotel Data Solutions Bespoke data sets to elevate your commercial strategy Short-Term Rental Data Solutions Power your short-term rental strategy with custom insights Revenue Management Services Master commercial strategy with expert revenue support
