Qualifications:
- Bachelor’s Degree or higher
- 2+ years' working experience in the finance field, including finance analysis, credit control, account receivable, account payable, finance BP and so on
- Profiiciency in English at CEDR B1.B2 equivalent or higher level (strong reading and writing skills (business level) and effective listening and speaking abilities for basic daily communication)
- The ideal candidate demonstrates a strong sense of responsibility, self-motivation, and a willingness to take on challenges. They should also possess excellent communication skills, the ability to work well under pressure, and a commitment to both personal and company development and stability.
- In addition to English proficiency, BPO personnel who can also communicate in Mandarin
Technical Skills:
- Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office
(May perform other duties as requested that may not be specifically addressed in this document)
Overview of the Role:
* Timely and accurately finish monthly or weekly vendor bills' reconciliation, disputes identification, disputes raising, disputes resolving and payment on vendor's side* Timely and accurately record reconciliation, disputes and payment process data into the trackers to make sure it is* Summarize the blockers that happened during the conciliation process and report to solution roles* Billing and settlement system configuration* Accurately and timely configure the reconciliation rules and rate card following the configuration plan which is drafted by solution roles and following the standard process, no human error happens* Settlement operation data summary* Summarize the settlement operation date including surcharge and adjustment and share it with cross-function teams* Billing and settlement system building support* Validate the new product features following the SOP which is provided by settlement solution* Summarize the validation result and report it to settlement solutions roles* Summarize the system issues and defects and report to settlement solutions roles* Sellers' shipping fee query handling* Understand sellers' shipping fee queries accurately and give seller feedback in a timely manner (within 2 working days)
Skills Required
- Bachelor's degree or higher
- At least 2 years of experience in finance, including financial analysis, credit control, accounts receivable, accounts payable, or finance business partnering
- English proficiency at CEFR B1/B2 level or higher, with strong business reading and writing skills and basic daily communication abilities
- Mandarin communication ability
- Minimum typing speed of 40 words per minute with at least 90% accuracy
- Computer literacy and proficiency with Microsoft Windows and Microsoft Office
- Strong sense of responsibility, self-motivation, willingness to take on challenges, communication skills, ability to work under pressure, and commitment to personal and company development
What We Do
Teleperformance is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We deliver the most advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
