Role Summary
The Senior Financial Analyst will serve as the finance lead for Renewal and Customer Success, owning topline and Opex analysis while providing insights into renewal performance, retention trends, and coverage model effectiveness. This role will partner closely with GTM Finance leadership, Renewal Operations, Customer Success, Sales Leadership, and BI to drive forecasting, identify business risks and opportunities, and improve decision-making through data-driven insights.
The ideal candidate is comfortable navigating complex data environments, leveraging AI-enabled tools, and translating analysis into actionable recommendations for business leaders.
What You Will Do
Own Renewal and Customer Success topline and Opex analysis, including forecasting, budgeting, and performance reporting.
Partner with GTM Finance leadership to analyze renewal performance, retention trends, coverage models, and key drivers of forecast changes.
Develop deep-dive analyses across customers, regions, products, renewal cohorts, and coverage models to identify risks, opportunities, and improvement areas.
Build insights and reporting to improve renewal forecasting, retention visibility, and decision-making.
Identify leading indicators and emerging trends to proactively surface renewal risks.
Perform variance analysis across renewal rates, retention, churn, ARR, and forecast performance.
Support Renewal and Customer Success forecasting through data analysis, scenario modeling, and risk assessment.
Prepare executive-ready analyses for leadership reviews and Board reporting.
Partner with Renewal Operations, Customer Success, Sales Operations, and BI to improve data quality, reporting consistency, and metric governance.
Translate complex data into actionable insights and recommendations for business leaders.
What You Will Bring
Bachelor's degree in Finance, Accounting, or related field.
4-7+ years of experience in FP&A, GTM Finance, or Revenue Finance
Strong analytical and problem-solving skills with the ability to translate complex data into actionable business insights.
Comfortable navigating complex, imperfect data environments and solving ambiguous data challenges.
Advanced Excel skills and experience with BI tools (e.g., Power BI, Tableau, Looker).
Experience working with large datasets and partnering with Business Intelligence teams.
Demonstrated ability to leverage AI tools (e.g., ChatGPT, Microsoft Copilot, Gemini) to improve productivity, accelerate analysis, automate recurring tasks, and enhance decision-making.
Strong curiosity, adaptability, and willingness to embrace new technologies and analytical approaches
Self-motivated, deliverable-focused, strong work ethic, enthusiastic and ambitious attitude, able to prioritize and resolve an array of issues simultaneously
Experience supporting SaaS or subscription-based businesses.
Knowledge of recurring revenue metrics, including ARR, ACV, renewals, churn, GRR, and NRR.
Experience with SQL, Python, or other data querying and automation tools.
Experience building automated reporting, dashboards, or AI-enabled analytical workflows.
Experience with financial planning and analysis tools (e.g., Anaplan, SAP, Oracle, Clari, Salesforce, Adaptive Planning).
Skills Required
- Bachelor's degree in Finance, Accounting, or related field
- 4-7+ years of experience in FP&A, GTM Finance, or Revenue Finance
- Advanced Excel skills
- Experience with BI tools (Power BI, Tableau, Looker)
- Experience working with large datasets and partnering with Business Intelligence teams
- Demonstrated ability to leverage AI tools (ChatGPT, Microsoft Copilot, Gemini) to improve productivity and analysis
- Strong analytical and problem-solving skills; translate complex data into actionable business insights
- Comfortable navigating complex, imperfect data environments and solving ambiguous data challenges
- Provide coverage during West Coast working hours
- Self-motivated, deliverable-focused, strong work ethic, able to prioritize and resolve multiple issues
- Experience supporting SaaS or subscription-based businesses
- Knowledge of recurring revenue metrics (ARR, ACV, renewals, churn, GRR, NRR)
- Experience with SQL, Python, or other data querying and automation tools
- Experience building automated reporting, dashboards, or AI-enabled analytical workflows
- Experience with financial planning and analysis tools (Anaplan, SAP, Oracle, Clari, Salesforce, Adaptive Planning)
Sophos Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sophos and has not been reviewed or approved by Sophos.
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Leave & Time Off Breadth — Time away is positioned as broad, with company-wide wellness days plus dedicated learning days and paid volunteer time.
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Parental & Family Support — Family-related leave appears more comprehensive than baseline offerings, including paid parental leave, caregiver leave, and extended bereavement leave.
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Wellbeing & Lifestyle Benefits — Wellbeing support is emphasized through always-available assistance resources and a Calm subscription, suggesting a lifestyle-oriented benefits approach.
Sophos Insights
What We Do
Cybersecurity Evolved. As a worldwide leader in next-generation cybersecurity, Sophos protects nearly 400,000 organizations of all sizes in more than 150 countries from today’s most advanced cyberthreats. Powered by SophosLabs – a global threat intelligence and data science team – Sophos’ cloud-native and AI-enhanced solutions secure endpoints (laptops, servers and mobile devices) and networks against evolving cybercriminal tactics and techniques, including automated and active-adversary breaches, ransomware, malware, exploits, data exfiltration, phishing, and more.







