Senior Field Applications Partner

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Basic Function and Scope of the Position:

The FAS provides highly visible local partner support and facilitates customer trainings as well as providing data analysis, logistical, and troubleshooting support within the CP territories.

The FAS will be responsible to support the entire Illumina product range with the primary goal to ensure maximum utilization of Illumina systems and works side by side with our channel partner to increase system pull through while sustain customer retention.

This position is based in Istanbul, Turkiye and is responsible for direction and coordination of application support-related activities of Illumina products in Turkey and neighboring CIS countries. Candidate should be willing to extend support in Middle East region as well as a backup function for existing ME ILMN resources.

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Tasks and Responsibilities:

• Support local partner coordinating new customer sites including facility inspections, instrument validation.
• Arranging customer pilot training on behalf of the Channel Partner, who has not yet received official certification or requires shadowing.
• Reviews and approves operational quality of equipment and instructs the local FAS team about correct usage and maintenance of systems.
• Discusses troubleshooting issues with local FAS team whenever extra support is required with regards to the end user's technical skills and provides guidance for the design of biochemistry/assays, setup of experiments, usage of software and handling of instruments.
• Establishes a close connection with the partner FAS team and determines and discusses any lack of competency with the Channel Partner management.
• Helping to support key accounts and strategic Channel Partner sales efforts through technical presentations and demonstrations.
• Developing and improving key company processes, such as case logging, documentation, and reporting, that support our mission of building a world-class customer support organization.

All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.

Preferred Educational Background:

• PhD in Chemistry, Biochemistry, Molecular Biology or Genetics required, OR M.S. and relevant experience.

Preferred Experiential Background:

• Considerable biotech experience preferred.
• Must be willing to travel up to 50%
• Strong understanding of genomics, sequencing applications, and methods that apply to Illumina technology.
• Prior field experience supporting customers in a highly technical field required.
• Experience using Genotyping and Sequencing technologies preferred.
• Demonstrated understanding of commonly used Genotyping data analysis software applications and/or Bioinformatics tools and programs preferred.
• Proficient with general lab best practices and common Molecular Biology techniques.
• Demonstrated experience with instrumentation such as liquid handling robotics and optical scanners preferred.
• Demonstrated superior problem solving and interpersonal and account management skills in a commercial environment.
• Demonstrated written and verbal communication and training skills.
• Ability to operate as an independent contributor and as a cooperative member of a team.
• Clear vision of and commitment to providing outstanding customer service.
• Ability to successfully operate in a fast-paced, rapidly changing environment.

We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact [email protected]. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants.