Job Description Summary
Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. Join us, the future is ours to shape!The Senior Expert and Coordinator – Directory Services & Identity Operations is a senior hands-on role responsible for ensuring the stability, accuracy, and compliance of enterprise directory services, with a primary focus on Active Directory. This role plays a critical part in enabling secure access, supporting business continuity, and ensuring regulatory compliance across Sandoz’s global IT landscape.
Job Description
Your responsibilities include, but not limited to:
Provide hands-on operational ownership of Active Directory services including user accounts, group structures, and access entitlements
Execute and coordinate Change, Incident, Request, and Problem Management activities for directory services
Ensure data accuracy, consistency, and integrity across directory domains and environments
Act as senior escalation point for complex directory issues, including access anomalies and identity data inconsistencies
Collaborate with infrastructure, security, HR, and application teams to support business-critical access requirements
Ensure adherence to regulatory requirements (GxP, SOX, GDPR) and internal quality standards through compliant operations
Maintain audit-ready documentation, SOPs, and support internal/external audits and access reviews
Drive continuous improvement of directory operations, service performance, and operational standards
KPI: Directory service uptime and audit compliance adherence
What you’ll bring to the role:
Essential Requirements:
Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
7–10+ years of hands-on experience in Active Directory operations in enterprise environments
Proven experience supporting identity and access management in regulated industries (pharma, life sciences, healthcare)
Strong expertise in user/group administration, access management, and troubleshooting within Active Directory
Experience with ITIL-based service management processes (Incident, Change, Problem Management)
Demonstrated involvement in audit and compliance activities related to identity and access controls
Essential skills: Strong analytical mindset with high attention to detail and risk/compliance awareness, combined with effective cross-functional collaboration
Languages: Fluent in English (written and spoken)
Desirable Requirements:
Experience with Azure Active Directory (Entra ID) and hybrid identity models
Knowledge of Public Key Infrastructure (PKI) and certificate-based authentication
You’ll receive:
Sandoz offers a competitive rewards package including flexible working arrangements, a collaborative and inclusive work environment, and strong learning and development opportunities. Employees benefit from structured career growth, access to upskilling programs, and the opportunity to work on global projects in a highly regulated and impactful industry.
Why Sandoz?
Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024 and while we are proud of this achievement, we have an ambition to do more!
With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.
Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is supported!
Join us!
Skills Desired
Communication, Cyber-Security Regulation, Cyber Threat Hunting, Cyber Threat Intelligence (Cti), Cyber Threat Management, Cyber Vulnerabilities, Decision Making Skills, Influencing Skills, Information Security Risk ManagementSkills Required
- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
- 7-10+ years of hands-on experience in Active Directory operations in enterprise environments
- Proven experience supporting identity and access management in regulated industries
- Strong expertise in user/group administration, access management, and troubleshooting within Active Directory
- Experience with ITIL-based service management processes
- Demonstrated involvement in audit and compliance activities
- Fluent in English (written and spoken)
- Experience with Azure Active Directory (Entra ID) and hybrid identity models
- Knowledge of Public Key Infrastructure (PKI) and certificate-based authentication
Sandoz Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sandoz and has not been reviewed or approved by Sandoz.
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Healthcare Strength — Health, dental, vision, and prescription coverage are consistently described as core components across U.S. roles and materials. Feedback suggests the medical offering is broad and a standard pillar of the package.
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Retirement Support — A 401(k) plan with a company match described as generous is commonly included for U.S. roles. This savings support is positioned alongside other primary benefits as part of total rewards.
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Equity Value & Accessibility — Equity eligibility is noted for many positions and a global all‑employee share program is being introduced from 2026. These elements add upside beyond base salary and annual bonus.
Sandoz Insights
What We Do
Sandoz is the global leader in generic and biosimilar medicines. Our Purpose is to pioneer access to medicines for patients globally. We are on a mission to drive innovation in the healthcare industry by freeing up resources sustainably and responsibly while continuing to address global health challenges such as antimicrobial resistance. We are present in more than 100 countries and our medicines serve some 500 million people every year. We have two main global businesses: Generics - divided between standard generics and complex generics - and Biosimilars.
