We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
The Senior Experience Designer creates end-to-end user flows and journey maps that define product scope and drive consistent, accessible digital experiences for healthcare colleagues and patients. This role partners closely with product and engineering to co-create requirements, adapts design systems, and leads usability studies. The designer advocates for user needs that align with business goals, and clear communication—delivering solutions that improve healthcare outcomes and digital experiences.
This position will support Aetna Medicaid member-facing experiences as part of a multi-year roadmap to improve digital healthcare experiences for this population.
Primary Job Duties & Responsibilities:
- Advocate for design direction, weaving in user needs and healthcare business goals.
- Reframe and deconstruct complex design and business problems, facilitating shared understanding and direction.
- Apply Human-centered Design practices and select the right tool for each problem.
- Co-create requirements and drive alignment with product and engineering partners.
- Lead the creation of strategic artifacts (e.g., journey maps, service blueprints) that inform vision and guide design execution.
- Deliver clean, functional end-to-end user flows and UI for healthcare platforms.
- Create fully functional prototypes that capture UX and business logic.
- Design with accessibility and inclusive design principles, annotating for multiple levels of accessibility.
- Contribute to and adapt design system standards (e.g., Figma).
- Identify and apply consistent patterns across healthcare applications, designing with a mobile-first mindset.
- Anticipate trends, document edge cases and constraints, and adapt strategy frameworks for specific contexts.
- Lead evaluative research studies, from screening to test plans and analysis that yield actionable findings for UX iteration.
- Create and structure content for various healthcare platforms, discerning when to use reusable or bespoke standards.
- Adapt designs based on new information and feedback, working diplomatically with partners.
Essential Qualifications
- 5+ years work experience in user experience design
- Advanced proficiency with design tools (e.g., Figma) and design systems.
- Strong portfolio demonstrating end-to-end product design and research.
- Deep understanding of accessibility, inclusive design, and mobile-first approaches.
- Experience leading usability studies and synthesizing research.
- Excellent communication, facilitation, and collaboration skills.
Preferred Qualifications
- 3+ years of digital product design work experience in healthcare or other highly-regulated space.
- Experience in an Agile environment.
- Proactive use of emerging tools and tech to improve workflow.
- Familiarity with Figma Make and AI efficiencies for UX.
Education
Bachelor’s degree in Design, User Experience, Graphic Design, Information Design, Product Design, Human Factors or equivalent/relevant work experience
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$101,970.00 - $203,940.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 03/20/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
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Healthcare Strength — Health coverage includes medical, dental, and vision with HSA-eligible options, free preventive care, virtual care, and access to MinuteClinic services. Mental-health resources such as counseling support are emphasized, and coverage is often considered solid for full-time colleagues.
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Retirement Support — A dollar-for-dollar 401(k) match up to 5% after one year and an Employee Stock Purchase Plan are consistently highlighted in Total Rewards materials. Feedback suggests retirement programs are a meaningful strength within the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings include up to 20 no-cost counseling sessions per issue, backup care, tuition assistance, and substantial in-store discounts, alongside broader wellness tools. These everyday perks expand value beyond base pay and can be especially meaningful for full-time schedules.
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What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
