- Review and identify different types of claim‑related documents.
- Verify and update claim information according to set requirements and procedures.
- Research and gather Workers Compensation claim data from internal and external sources.
- Process transactions in compliance with desktop procedures and company policies.
- Achieve individual productivity and quality goals on a daily basis.
- Integrate procedural changes into daily workflow promptly.
- Provide quality reviews to ensure accuracy of claim entries when required.
- Maintain compliance with regulatory and internal audit standards.
- Collaborate with team members and other departments to resolve claim issues.
- Escalate complex or high‑risk claims to senior management as needed.
- Bachelor’s degree in Business, Finance, Insurance, or related field.
- 2–4 years of experience in insurance claims processing, preferably Workers Compensation.
- Basic experience in reviewing documents and validating information.
- Proficiency with claim management systems and Microsoft Office suite.
- Strong attention to detail and analytical skills.
- Ability to meet defined productivity and quality metrics.
- Excellent written and verbal communication skills.
- Knowledge of Workers Compensation regulations and procedures.
- Adaptability to procedural changes and continuous improvement initiatives.
- Team‑oriented mindset with a proactive problem‑solving approach.
Skills Required
- Bachelor's degree in Business, Finance, Insurance, or a related field
- 2-4 years of experience in insurance claims processing
- Workers Compensation claims experience
- Experience reviewing documents and validating information
- Proficiency with claim management systems
- Proficiency with Microsoft Office
- Strong attention to detail and analytical skills
- Ability to meet defined productivity and quality metrics
- Excellent written and verbal communication skills
- Knowledge of Workers Compensation regulations and procedures
- Adaptability to procedural changes and continuous improvement initiatives
- Team-oriented mindset and proactive problem-solving approach
EXL Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about EXL and has not been reviewed or approved by EXL.
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Healthcare Strength — Medical plan options include HSA, HRA, and PPO choices, with additional health-related programs such as disability coverage and an employee assistance program. Feedback suggests these options provide meaningful flexibility and coverage breadth for many roles.
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Leave & Time Off Breadth — Up to 20 days of paid time off, plus federal holidays and paid sick and safe time, are highlighted. Feedback suggests this leave structure is a notable benefit alongside core compensation.
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Retirement Support — A traditional and Roth 401(k) with up to a 3% company match and full vesting after one year is described. Feedback suggests this match and vesting timeline help bolster long-term savings.
EXL Insights
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
