- Process and adjudicate US medical bills with precision and compliance to client guidelines.
- Maintain productivity, accuracy, attendance, and schedule adherence metrics.
- Report performance, concerns, and feedback to the Assistant/Lead Assistant Manager.
- Escalate unresolved issues to the Manager as required.
- Collaborate with team members for clarification and support on process matters.
- Coordinate with client supervisors and SMEs for clarifications and training.
- Handle customer service inquiries and escalations professionally.
- Balance quality, productivity, and customer service standards in daily work.
- Participate in training sessions conducted by internal and client SMEs.
- Document and track daily work activities, prioritizing tasks effectively.
- Graduate from a reputable university.
- 3-6 years of experience in P&C Insurance with US medical bill adjudication in a BPO environment.
- Strong computer navigation and keyboarding skills; proficient in MS Office.
- Sound knowledge of medical terminologies and insurance claim handling.
- Excellent decision‑making, problem‑solving, and analytical abilities.
- Good written communication, listening, and reasoning skills.
- Ability to multitask, prioritize, and manage daily workload.
- Self‑disciplined, result‑oriented, adaptable, and goal‑focused.
- Customer service orientation with effective escalation handling.
- Ability to work collaboratively with internal teams and client stakeholders.
Skills Required
- Graduate from a reputable university
- 3-6 years of experience in P&C Insurance with U.S. medical bill adjudication in a BPO environment
- Strong computer navigation and keyboarding skills
- Proficiency in Microsoft Office
- Knowledge of medical terminology and insurance claim handling
- Decision-making, problem-solving, and analytical abilities
- Written communication, listening, and reasoning skills
- Ability to multitask, prioritize, and manage daily workload
- Self-discipline, adaptability, and goal orientation
- Customer service orientation and effective escalation handling
- Ability to collaborate with internal teams and client stakeholders
EXL Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about EXL and has not been reviewed or approved by EXL.
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Healthcare Strength — Medical plan options include HSA, HRA, and PPO choices, with additional health-related programs such as disability coverage and an employee assistance program. Feedback suggests these options provide meaningful flexibility and coverage breadth for many roles.
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Leave & Time Off Breadth — Up to 20 days of paid time off, plus federal holidays and paid sick and safe time, are highlighted. Feedback suggests this leave structure is a notable benefit alongside core compensation.
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Retirement Support — A traditional and Roth 401(k) with up to a 3% company match and full vesting after one year is described. Feedback suggests this match and vesting timeline help bolster long-term savings.
EXL Insights
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
