- Monitor customer accounts to ensure payments are received within agreed terms
- Maintain accurate records of customer accounts, credit limits and collection activities
- Prepare regular reports on debtor balances, aging analysis and collection performance
- Chase overdue invoices via emails and calls and update reports in real time
- Liaise with all relevant departments to resolve disputes and discrepancies
- Escalate high-risk accounts to management and recommend appropriate action
- Prepare cash forecast files based on multiple factors
- Need to align with cash application team to ensure correct allocation of cash receipts
- Calls with Agency and Client to provide update on debtor report
- Meet defined SLAs for timeliness, accuracy and responsiveness
- Monitor customer accounts to ensure payments are received within agreed terms
- Maintain accurate records of customer accounts, credit limits and collection activities
- Prepare regular reports on debtor balances, aging analysis and collection performance
- Chase overdue invoices via emails and calls and update reports in real time
- Liaise with all relevant departments to resolve disputes and discrepancies
- Escalate high-risk accounts to management and recommend appropriate action
- Prepare cash forecast files based on multiple factors
- Need to align with cash application team to ensure correct allocation of cash receipts
- Calls with Agency and Client to provide update on debtor report
- Meet defined SLAs for timeliness, accuracy and responsiveness
B.com graduate with more than 2 years of experience is O2C, credit control and collections in client facing role
About UsSkills Required
- Bachelor of Commerce (B.Com) degree
- More than 2 years experience in Order-to-Cash (O2C), credit control and collections
- Client-facing experience handling collections and stakeholder communications
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
