Key Responsibilities (Internal Candidate Version)
- Manage end‑to‑end domestic and international ticketing using GDS (Amadeus/Sabre/Galileo).
- Handle fare checks, reissues, refunds, cancellations, exchanges, and schedule change support with high accuracy.
- Serve as the primary point of contact for vendor coordination—airlines, hotel partners, and travel suppliers.
- Follow up with vendors for confirmations, waivers, fare quotes, and service issue resolutions.
- Support employees/travelers by providing clear guidance on travel policies, booking options, and itinerary changes.
- Ensure timely response and closure of travel requests while adhering to internal SLAs and compliance requirements.
- Maintain accurate records of transactions and vendor interactions for audit and reporting purposes.
- Identify workflow gaps and contribute to process improvements and service enhancements.
- Partner with internal teams (HR, Finance, Ops) to ensure smooth travel planning and exception handling.
- Demonstrate service excellence, ownership, and proactive problem‑solving in all interactions.
Required Skills & Experience
- 3–5+ years of hands‑on experience in ticketing and corporate travel operations.
- Strong knowledge of GDS systems and airline fare rules.
- Excellent communication, stakeholder management, and problem‑solving abilities.
- Ability to multitask in a fast‑paced environment with high accuracy.
Preferred Skills:
- Prior experience in the travel or airline process.
- Strong analytical skills and attention to detail.
- Ability to multitask and work under pressure in a fast-paced environment.
Skills Required
- 3-5+ years hands-on experience in ticketing and corporate travel operations
- Strong knowledge of GDS systems (Amadeus, Sabre, Galileo) and airline fare rules
- Excellent communication, stakeholder management, and problem-solving abilities
- Ability to multitask in a fast-paced environment with high accuracy
- Prior experience in the travel or airline process
- Strong analytical skills and attention to detail
- Ability to work under pressure in a fast-paced environment
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
