- Analyze customer feedback collected through VoC interactions, surveys, and discussions to identify trends, themes, and key insights
- Support preparation of pre-meeting research dossiers, including customer background, engagement history, and product usage insights
- Assist in structuring questionnaires and feedback frameworks aligned with VoC objectives
- Participate in customer meetings as a support resource, capturing detailed notes and observations
- Convert qualitative and quantitative feedback into structured reports and dashboards
- Highlight key pain points, improvement areas, and potential risks based on analysis
- Ensure accuracy and consistency in data interpretation and reporting
- Maintain and publish periodic VoC reports, summaries, and insights for leadership review
- Collaborate with internal stakeholders (Customer Success, Product, Delivery) to validate findings and ensure contextual relevance
- Continuously enhance analytical frameworks, reporting quality, and turnaround time
Requirements
- Strong analytical and problem-solving skills with attention to detail
- Basic to fair understanding of BFSI lending lifecycle and enterprise software environments
- Ability to synthesize large volumes of data into meaningful insights
- Good written and verbal communication skills
- Proficiency in tools such as Excel, PowerPoint, and data visualization platforms
- High ownership and accountability in managing deliverables
- Ability to work independently in a flat structure with minimal supervision
- Openness to learning and understanding product ecosystems (e.g., lending platforms like FinnOne Neo)
Benefits
Skills Required
- Strong analytical and problem-solving skills with attention to detail
- Basic to fair understanding of the BFSI lending lifecycle
- Basic to fair understanding of enterprise software environments
- Ability to synthesize large volumes of data into meaningful insights
- Good written and verbal communication skills
- Proficiency in Excel, PowerPoint, and data visualization platforms
- High ownership and accountability in managing deliverables
- Ability to work independently in a flat structure with minimal supervision
- Openness to learning and understanding product ecosystems such as FinnOne Neo
What We Do
Nucleus Software is the leading provider of lending and transaction banking solutions to the global financial services industry. Its software powers the operations of more than 200 financial institutions in 50 countries, supporting retail banking, corporate banking, cash management, internet banking, automotive finance & other business areas. FinnOne Neo™ - End-to-End Loan Lifecycle Management A comprehensive product suite built to digitize the lending operations of the global banking and financial services industry. FinnOne Neo is an agile and customer-centric platform capable of servicing the entire loan cycle. Nucleus Software’s FinnOne has been the 10 time winner World's Best Selling Lending Software. Nucleus Software's Lending Mobility Solutions enable the user to perform paperless data sourcing, revert back with application statuses, submit field investigation responses, collect upfront payments and compute repayment related calculations. The applications are based on robust platform with effective integration of security and technological aspects to cater to stringent requirements of financial institutions. Nucleus Software’s FinnAxia is a comprehensive cash management solution that caters to Global Receivables, Global Payment, Global Liquidity , e-Financial supply chain management and Business Internet Banking providing flexible, speedy & efficient execution of cash management processes. The web-enabled solution provides a competitive edge to banks and financial institutions with its seamlessly integrated modules. Acting as a powerhouse, Nucleus Software’s FinnAxia offers scalable and flexible banking solutions designed to address the dynamic business needs of the banks customers. Nucleus Software also offers solutions to customers in the areas of Managed Infrastructure services and Application Development & Maintenance.
