Senior Executive, Virtual Account Management

Company Description

“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).
foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!
If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Job Description

About the Job: 

Foodpanda offers many ways for the Vendor to grow and promote themselves on the platform, gain visibility and click conversion. 

One way to grow is through Advertising on the foodpanda App. Vendors have the option to choose from different products that increase their visibility on the customer end. The Ads Growth team is actively engaged in calling restaurant partners with high potential, explaining the growth options, and booking their budget for this service. 

This is a 6 months contractual position (covering for maternity leaves).

Responsibilities:

• Managing a portfolio of 400 + vendors (telesales).

• Achieving targets for Vendor Operating Hour, Vendor Fail Rate, Deal Acquisition. 

• Acquisition/Selling: Reaching/calling out to vendors to sell growth products/tools on foodpanda platform. Achieving weekly and monthly targets.

• Building and maintaining a portfolio of vendors to generate revenue.

• Account Management/After sales service: Take end to end and complete ownership, be the main point of contact for the assigned accounts and manage their requests and issues. Ensuring 100% vendor satisfaction.

• Relationship Management: Create long-term relationships with accounts, maximize their return on investment, engagement, and satisfaction.

• Analysis: Make data-driven decisions to understand the performance of assigned vendors to ensure highest return on investment and better retention

• Partner with internal teams: Collaborate closely with, finance, deals, partner care and sales to ensure smooth vendor experience and troubleshooting.

Qualifications

• Bachelor's Degree in Business Administration or relevant.

• Has an acute sense of responsibility and can take full ownership of the function.

• Must be a hustler, willing to go above and beyond to achieve targets & extend support to the peers.

• Must exhibit a process-oriented and data-driven approach.

• Ability to act and behave like a mentor for the team. Showcase compassion, will & humility.

• You have at least 1 - 2 years’ experience of managing clients, telesales. 

• Strong communication & negotiation skills.

• Sales experience in, Account management or Sales in FMCG, B2B, E-commerce.

• Experience with Microsoft Office, especially Excel, or Google equivalents.

• This position is a 6 months contractual position. 

Additional Information

A little About Us:

• We are fast, like mind boggling fast! So if you're someone who loves ever changing goals and loves optimization, you're the right fit for us!

• We love people who can develop things from scratch, own them and then work on improving them.

• We love what we do, and we don't rest until we've achieved our targets. So if you're also someone who is driven until the dream is achieved, come join us!