The Role
Provide white-glove technical support for executives, ensuring devices, AV systems, and communications work seamlessly, while anticipating technology needs and handling high-pressure events.
Summary Generated by Built In
About GoodLeap:
GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018.
GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.
About the Role
GoodLeap is seeking a Senior Executive Support Engineer to deliver world-class, white-glove technology support for the CEO and executive leadership team. This senior-level role ensures seamless performance of executive devices, AV systems, hybrid meeting spaces, and mission-critical communications. You will be the primary technical partner enabling our executives to operate efficiently, communicate clearly, and stay fully connected across a fast-moving organization.
This position blends expert-level troubleshooting, AV engineering, event operations, and executive engagement, requiring exceptional technical judgment, poise, confidentiality, and the ability to thrive in high-pressure environments.
Key Responsibilities
Executive Technology Support (Primary Focus)
Serve as the dedicated technology engineer for the CEO, ensuring all devices, applications, and collaboration tools are secure, updated, and performing at their best.
Deliver white-glove technical assistance across macOS, Windows, iOS, Android, and enterprise SaaS platforms.
Proactively anticipate technology needs for meetings, travel, presentations, and offsite events.
Set up, maintain, and optimize executive offices, home offices, and travel-ready equipment kits.
Provide discreet, customer-focused service with maximum professionalism and confidentiality.
AV & Conferencing Ownership
Own the performance, stability, and readiness of executive meeting spaces including boardrooms, all-hands rooms, and hybrid conferencing environments.
Set up, run, and support high-visibility events such as board meetings, all-hands, investor presentations, livestreams, and CEO-hosted sessions.
Maintain and troubleshoot AV ecosystems including: Zoom Rooms, Crestron, Q-SYS, Logitech Rally, DSP configurations, microphones, video routing, and signal flows
Ensure all executive AV systems maintain enterprise-grade reliability, uptime, and quality.
Onsite Workplace Technology Support
Provide onsite support for critical office technologies including network access, workstations, docks, monitors, printers, and workspace technology.
Partner with Workplace Technology and IT Operations to manage escalations and resolve complex support issues.
Collaborate with Security, Networking, and Collaboration teams to ensure smooth technology operations across executive areas.
Remote Technical Support & Escalations
Resolve executive and high-priority remote tickets when onsite obligations allow.
Drive root-cause analysis, documentation, and proactive prevention measures.
Influence improvements to endpoint management, automation, and standardization across the organization.
Qualifications Required
- 7–10+ years of experience in Executive Support, AV Engineering, or Senior End-User Computing.
- Expertise with AV and conferencing ecosystems (Zoom Rooms broadcast-quality setups).
- Strong troubleshooting experience with macOS, Windows, mobile platforms, and modern workplace tools.
- Ability to support live, high-pressure executive events with precision and calm.
- Excellent communication, discretion, and service mindset.
- Demonstrated customer-service excellence supporting C-level or senior executives.
Preferred
- Experience in a high-growth, hybrid, or regulated environment.
- Scripting or automation experience (bash, PowerShell, Jamf, Intune).
- Familiarity with Slack, Okta, and enterprise SaaS systems.
Additional Information Regarding Job Duties and Job Descriptions:
Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!
We are committed to protecting your privacy. To learn more about how we collect, use, and safeguard your personal information during the application process, please review our Employment Privacy Policy and Recruiting Policy on AI.
Top Skills
Android
Bash
Crestron
Dsp Configurations
Enterprise Saas
Intune
iOS
JAMF
Logitech Rally
macOS
Okta
Powershell
Q-Sys
Slack
Windows
Zoom Rooms
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The Company
What We Do
GoodLeap is a sustainable home solutions marketplace. We provide simple, fast, and frictionless point-of-sale technology for countless mission-driven professionals serving millions of people who want to upgrade their homes and save money.
Our platform offers flexible ways for consumers to pay for a wide range of sustainable products, including solar panels, battery storage, smart home devices, modern HVAC systems, energy efficient windows, upgraded roofing, water-saving turf, and more.
We are committed to caring for the planet, building lasting relationships with our valued partners and customers, and delivering cutting-edge technology that enables more people to embrace a sustainable lifestyle.
