Communication:
-
Strong oral and written communication skills
Working Hours:
- 40 hours per week as Full-time employee
- Weekends: Off
Work Model: Work from Office ONLY
- Location: Chennai
Skills and abilities:
- Ability to communicate effectively. Strong Command over English.
- Enunciation ability.
- Interpersonal skills like listening, questioning, intonating.
- Self-driven, result oriented, team player.
- Should possess right attitude, patience and a habit of working hard.
- Hands on experience in MS Office Suite (Word, Excel).
- Solid analytical skills
- Curiosity and interest in analyzing, understanding process in depth.
- Proactive handling of files for potential recovery.
- Interacting with US based attorneys, insurance companies and hospitals.
- Notifying other parties of the recovery interest; conferring with them concerning settlement.
- Maintaining accurate file documentation.
- Responding timely to all electronic, written and verbal communications.
- Using available resources to investigate on paid claims.
- Reviewing and evaluating accident or incident reports, individual claims, medical or other documents relating to funds paid.
- Adhering to established settlement authority levels.
- Evaluation, Aggressive negotiation and recoveries.
- Maintaining a high level of productivity, Quality and confidentiality
- Should be capable of taking on additional responsibilities as a senior executive and contributing ideas to improve processes, while developing the skills needed to progress to the next level as an assistant manager.
Qualifications:
-
12th Grade
Experience:
- 3 to 6 years’ experience in an international voice process.
- US Healthcare Experience preferred
Skills Required
- Strong oral and written communication skills
- Strong command of English
- Effective enunciation and interpersonal skills
- Self-driven, results-oriented, hardworking team player with patience and the right attitude
- Hands-on experience with Microsoft Office Suite, including Word and Excel
- Solid analytical skills and ability to investigate claims and processes in depth
- 12th Grade education
- 3 to 6 years of experience in an international voice process
- US healthcare experience
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
