This role is four days onsite at our Seneca One Buffalo, NY location, with the flexibility to work from home one day per week
Overview:M&T Bank is seeking a highly analytical, collaborative Strategic Operations professional to help leaders plan, track, and deliver a portfolio of high-priority work across multiple businesses and functions.
Day to day, this role turns “what we need to do” into a clear plan and a set of decision-ready updates—building simple but durable project artifacts (combining scope, milestones, risks, dependency & stakeholder maps) - translating quantitative & qualitative data and business updates into concise insights, and creating executive-ready materials (briefing decks, status readouts, options/recommendations). The ideal candidate can bring structure to evolving priorities, run an effective operating cadence with partners, and communicate clearly with stakeholders at all levels, including senior leadership.
Primary Responsibilities:Lead complex, cross-functional initiatives from planning through execution, including defining scope, objectives, deliverables, timelines, risks, dependencies, and stakeholder roles.
Bring structure to ambiguous business problems by clarifying priorities, organizing workstreams, identifying key decisions, and establishing a practical path forward.
Analyze data, updates, and business context to identify trends, risks, gaps, and non-obvious insights that inform decision-making.
Develop executive-ready materials including presentations, briefings, project updates, recommendations, and decision support for senior leaders.
Partner with stakeholders across business lines and functions to gather requirements, align priorities, manage expectations, and drive initiatives forward.
Monitor project performance and execution risk including scope, schedule, budget, dependencies, issues, change controls, and corrective actions.
Exercise sound judgment and influence by determining when to escalate, when to independently resolve issues, and when to respectfully challenge assumptions or direction.
Support strategic transformation and operational improvement through process enhancement, change management, reporting, and execution support.
Maintain adherence to risk, regulatory, audit, compliance, and internal control standards in accordance with M&T Bank requirements.
Promote an environment that supports belonging and reflects M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Operating in ambiguity
Structured thinking and problem solving
Strategic analysis and data-driven storytelling
Executive communication and presentation development
Stakeholder management and influence
Judgment, prioritization, and escalation discipline
Cross-functional project and initiative management
Bachelor’s degree and a minimum of 4 years’ proven project management experience, or in lieu of a degree, a combined minimum of 8 years’ higher education and/or work experience, including a minimum of 4 years’ project management experience.
Strong analytical, critical thinking, communication, and problem-solving skills.
Experience managing complex projects, initiatives, or workstreams involving multiple stakeholders or functional areas.
Experience translating complex information into clear insights, recommendations, presentations, or executive-level updates.
Advanced proficiency with Microsoft Office, particularly Excel and PowerPoint.
Demonstrated ability to work independently, manage ambiguity, influence stakeholders, and bring structure to evolving priorities.
- Experience in financial services, technology, operations, or another highly regulated industry.
- Experience supporting strategic transformation, organizational change, process improvement, or enterprise-wide initiatives.
- Familiarity with data visualization or reporting tools such as Power BI or Tableau.
- Experience working with senior leaders, cross-functional teams, or matrixed organizations.
Skills Required
- Bachelor's degree and a minimum of 4 years' project management experience, or in lieu of a degree, a combined minimum of 8 years of higher education and/or work experience including at least 4 years' project management experience.
- Experience managing complex projects, initiatives, or workstreams involving multiple stakeholders or functional areas.
- Experience translating complex information into clear insights, recommendations, presentations, or executive-level updates.
- Advanced proficiency with Microsoft Office, particularly Excel and PowerPoint.
- Strong analytical, critical thinking, communication, and problem-solving skills.
- Demonstrated ability to work independently, manage ambiguity, influence stakeholders, and bring structure to evolving priorities.
- Maintain adherence to risk, regulatory, audit, compliance, and internal control standards.
- Experience in financial services, technology, operations, or another highly regulated industry.
- Experience supporting strategic transformation, organizational change, process improvement, or enterprise-wide initiatives.
- Familiarity with data visualization or reporting tools such as Power BI or Tableau.
- Experience working with senior leaders, cross-functional teams, or matrixed organizations.
M&T Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about M&T Bank and has not been reviewed or approved by M&T Bank.
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Retirement Support — Retirement benefits are positioned as a strong pillar, including a 401(k) match and the possibility of an additional employer contribution, plus access to an employee stock purchase plan.
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Leave & Time Off Breadth — Time-off offerings are framed as competitive, with a flexible PTO approach and paid volunteer time called out as a meaningful add-on to standard leave.
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Wellbeing & Lifestyle Benefits — Wellbeing support appears comparatively robust, highlighted by mental-health therapy/coaching sessions and broader wellness programming alongside community-oriented perks.
M&T Bank Insights
What We Do
M&T Bank is a multi-state community-focused bank serving New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and Washington, D.C. Founded in 1856, the company provides banking, investment, insurance and mortgage financial services to more than 3.6 million consumer, business and government clients.
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