Increff

Senior/Executive - Operations

Reposted 3 Days Ago

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Naharana, Balikuda, Jagatsinghpur, Odisha, IND

In-Office

Senior level

eCommerce • Information Technology • Software • Analytics

The Role

Serve as the primary point of contact for clients' warehousing needs, coordinate and align 3PL operations to client requirements, monitor daily operations to ensure SLAs and SOPs, maintain accurate records, drive customer satisfaction against contract KRAs, and communicate progress and issues to clients.

Summary Generated by Built In

Who We Are

Increff is a leading retail SaaS partner helping brands and retailers solve complex merchandising, inventory planning, and supply chain challenges. Our products help retailers make better planning decisions across demand forecasting, merchandise financial planning, assortment planning, buying, allocation, replenishment, and in-season management.

What We Offer

We build retail technology products for brands and retailers operating at scale. At Increff, you will work on complex planning systems that combine domain workflows, data models, forecasting engines, business rules, and user-facing decision tools.

Our Vision

To be the most admired retail technology company.

Requirements

Job Summary:

You will play a crucial role in INCREFF’s growth journey by working with clients and third party service providers to plan, execute and optimize end to end warehouse operations.

Responsibilities:

Responsible to be the POC for the client's warehousing needs.
Responsible to plan and align the 3PL warehouse operations as per the client's requirements
Responsible to monitor day to day operations and ensure SLAs and SOPs are followed
Responsible to ensure records are maintained accurately
Responsible for driving customer satisfaction through meeting the KRAs as per the contract
Responsible for communicating to the client about the progress and roadblocks if any

Skill-set:

Minimum 2+ years of operations experience, preferably in on-ground warehouse operations
Good written and spoken communication in English
Someone who is passionate about operations and going the extra mile to achieve perfection
A super fast learner, & person who gets things done

Skills Required

Minimum 2+ years of operations experience
Experience in on-ground warehouse operations
Good written and spoken communication in English
Passionate about operations and willing to go the extra mile
Fast learner and results-oriented (gets things done)

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The Company

Bangalore, Karnataka

278 Employees

Year Founded: 2016

What We Do

Increff is a retail SaaS company solving complex inventory management & supply chain challenges and empowers brands, & retailers to optimize inventory across the web, marketplaces, & wholesale channels. Our cloud-based tech solutions allow omnichannel brands to automate inventory management, achieve distributed warehousing, & drive 100% inventory accuracy for faster order fulfillment. Our end-to-end merchandising software helps brands with pre-season & in-season merchandising, & takes markdown decisions to enable sustainable & profitable business growth. With 200+ retail customers globally, including brands like Puma, Adidas, Bata, Levi’s, Gap, Mango, CK, Jack & Jones, Sephora, Amazon, etc., & a 300+ team, including merchandising experts & 100+ tech experts, we solve for 10+ retail verticals including Apparel, Footwear, Eyewear, Home Furnishing, Cosmetics & Skincare, Electronics, Agriculture, Health care, & many more. We have raised $12 million in series B and have expanded our presence globally with offices in India, New York, Los Angeles, London, Dubai, & Singapore