Sr. Executive- AR caller:
Qualifications: Science Graduates.
Experience: 3 to 5 years in US Healthcare AR Calling
Communication Skill:
Excellent oral and written communication skills
Working Hours:
40 hours per week as Full-time employee
Shift time: 5:30 PM IST - 2:30 AM IST
Weekends Off
Telecommuter/Internet requirements, if applicable:
High Speed internet connection at home, must be broadband
Must understand and adhere with telecommuter policy
Responsibilities- Interact and probe the insurance representative to get the required status update and have the claim resolved
- Ensure Daily Productivity targets are met at the required quality level on the assigned inventory,
- Perform timely follow up on claims to avoid revenue loss, Prioritize the pending claims for calling from the aging bucket,
- Review claims that have not been paid by insurance companies,
- Check insurance information provided by patient if it is insufficient or unclear,
- Follow the guidelines and applicable rules while calling insurance companies for confidentiality and HIPAA compliance,
- Escalate difficult collection situations to management in a timely manner, Handling patients billing queries and updating their account information,
- Post cash and write off the contractual adjustments accordingly while working on the accounts,
- Meeting daily/weekly and monthly targets set for an individual
- Should have knowledge on MCR LCD/NCD Guidelines and should know how to utilize the portal for LCD/NCD Guidelines for any CPT or Modifier.
- Qualifications: Science Graduation
- Experience: Should have 3 to 5 years in US Healthcare AR Calling
- Should have knowledge on Surgery, ASC, Ortho, Neuro, and Pain Management.
- Excellent oral and written communication skills
Skills Required
- Science graduate
- 3 to 5 years experience in US Healthcare AR Calling
- Knowledge of Surgery, ASC, Orthopedics, Neurosurgery, and Pain Management billing
- Knowledge of MCR LCD/NCD guidelines and ability to use LCD/NCD portals for CPT/modifier research
- Excellent oral and written communication skills
- Familiarity with HIPAA and confidentiality requirements when calling insurers
- High-speed broadband internet at home (telecommuting requirement)
- Ability to work assigned shift (5:30 PM IST - 2:30 AM IST) and meet daily/weekly/monthly productivity targets
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
