Responsibilities:
- Onboard and build relationships with new brands and suppliers by being the go-to person when it comes to supporting their needs at ZALORA
- Monitor and drive the growth of the brands: create and execute a strategic plan that delivers on business opportunities both for ZALORA and the Brand with accurate forecasting and internal performance tracking
- Leading the initial commercial performance of the account via rigorous commercial management and strong ownership of the day-to-day customer relationship through effective negotiation, persuasion, and conflict management/resolution skills
- Co-create brand strategic direction, to test initiatives and learn quickly in order to continuously grow the accounts and the category
- Liaise with brands and suppliers on campaign objectives and work with Marketing to incorporate Sellers' promotions into ZALORA’s marketing calendar
- Work with the brands / internal teams to continuously improve operational aspects of their business which directly impact the customer experience
- Constantly review brands catalog and assortment to ensure the content meets ZALORA guidelines and coordinate with internal teams to fix the issues for an improved customer journey
- Handle various sets of daily, weekly and monthly business reports to improve visibility of brands performance
- 1-2 years of work experience
- Excellent English skills required
- Bachelor in Business, Marketing, Finance or related field
- Exposure in e-commerce and luxury industry is preferred
- Great negotiation, interpersonal and communication skills with the ability to forge effective cross-functional team relationships and confidently interact with senior stakeholders internally and externally to deliver business outcomes
- Willingness to work in a multicultural environment
- Robust marketing & commercial understanding, with innate numerical and analytical skills and ability to derive insights from data.
- Proven ability to manage multiple projects and priorities simultaneously in a fast-paced and deadline-driven environment
- Proactivity and entrepreneurial mindset to flex the needs of the role as the category develops
- Advance working knowledge of Excel, Tableau is preferred
The ZALORA Story
ZALORA is Asia’s Online Fashion Destination. Founded in 2012, the company has a presence in Singapore, Indonesia, Malaysia, the Philippines, Hong Kong. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets. ZALORA offers an extensive collection of top international and local brands and products across apparel, shoes, accessories, and beauty categories for men and women. Offering up to 30-day free returns, speedy deliveries as fast as 3 hours, free delivery over a certain spend, and multiple payment methods including cash-on-delivery, ZALORA is the online shopping destination with endless fashion possibilities.
ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.
Top Skills
What We Do
ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million monthly visits. With an extensive collection of top international and local brands, ZALORA is a curated platform, featuring all the things shoppers love in one place. Customers can discover authentic products from over 3000 brands across categories, from apparel, shoes, accessories, beauty, pre-loved, and lifestyle, including essentials and home & living products. As a customer-first brand, ZALORA is powered by a team of committed innovators, providing a seamless shopping experience across mobile, tablet, and desktop. With a broad network of logistical service, ZALORA is known for speedy and reliable deliveries, as well as offering multiple payment methods, including cash-on-delivery across its markets. ZALORA provides up to 30-day free returns and free delivery after a certain spend. ZALORA continues to delight shoppers with their unlimited next-day delivery subscription, ZNow, and give customers more value with ZALORA’s signature Cashback programme. ZALORA also made it easier for shoppers to buy products based on their style inspiration with ZALORA’s visual search function, Complete the Look and Get the Look feature! ZALORA prides itself to be an industry enabler through innovations like our data analytics platform, TRENDER, that provides brand partners valuable insights and 1SS (One-stock solution) a modular multi-channel e-commerce fulfillment service, allowing brand partners to consolidate their stocks in ZALORA’s e-fulfillment centres. Putting the customers and brand partners at the centre of our innovation, ZALORA is the online destination that connects everyone to the limitless world of e-commerce.
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