As the Platform Services vertical of ZALORA’s business grows, we are looking for a 1SS key account senior executive. In this role you will be involved in develop, monitor and assigned portfolio brands in 1SS.
This is a dynamic role in a fast-paced and growing business where you will work closely with some top international brands and get extensive regional and cross-functional exposure. If you want to be part of building the premier e-commerce destination in one of the world’s most dynamic markets join us!
Responsibilities:
- Engaging and building healthy relationships with assigned portfolio brand to enhance the partnership between Zalora and brand
- Resolve any issues and problems faced by brand and deal with complaints to maintain trust
- Interact with stakeholders of different teams to ensure brand receive adequate support so that 1SS experience to be maintained at all time
- Monitor and grow the performance of the onboarded brands to archive sale target, e.g. cross sell VAS, open up new channel to maximize sales
- Constantly be prepared to learn new skill sets and be at the forefront of e-commerce; knowledge development, and coach brand to adopt new tools and features to drive customer engagement and retention
- Lead and support end-to-end projects from planning to completion, managing small to medium project with cross-functional teams, e.g. 1SS experience improvement project, expansion and new service project initiated by brands
- Ensure healthy level of inventory in the warehouse to support daily sales or during campaign, e.g. monitoring inbound plan/schedule, exercise non-moving old stock
- Bachelor's degree is a minimum, higher qualification preferred
- 3-5 years of working experience in the field of Key Account Management, Project Management, E commerce, Consulting, SaaS / PaaS
- Experience in managing a wide array of stakeholders and driving successful projects is a must
- Nimble, agile, able to nurture relationships and to handle the job effectively
- Diligent, organized and methodological with excellent communication
- Strong Microsoft Office skills (Excel, Word, and PowerPoint),
- Number-oriented person, skilled in working with data tools
- Interest in driving business improvements through analysis and data-driven decision making
The ideal candidate should display remarkable hunger, drive, and an ability to learn on the job. Interest in building strong foundations with a hands-on attitude to get things done and meet short deadlines. Excellent multi-tasking and strong communication skills to coordinate between departments, especially in simplifying and explaining complex concepts. Very good attention to details and comfort with managing quality. Willing to work in a fast-paced constantly changing and collaborative environment
Top Skills
What We Do
ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million monthly visits.
With an extensive collection of top international and local brands, ZALORA is a curated platform, featuring all the things shoppers love in one place. Customers can discover authentic products from over 3000 brands across categories, from apparel, shoes, accessories, beauty, pre-loved, and lifestyle, including essentials and home & living products.
As a customer-first brand, ZALORA is powered by a team of committed innovators, providing a seamless shopping experience across mobile, tablet, and desktop. With a broad network of logistical service, ZALORA is known for speedy and reliable deliveries, as well as offering multiple payment methods, including cash-on-delivery across its markets. ZALORA provides up to 30-day free returns and free delivery after a certain spend. ZALORA continues to delight shoppers with their unlimited next-day delivery subscription, ZNow, and give customers more value with ZALORA’s signature Cashback programme. ZALORA also made it easier for shoppers to buy products based on their style inspiration with ZALORA’s visual search function, Complete the Look and Get the Look feature!
ZALORA prides itself to be an industry enabler through innovations like our data analytics platform, TRENDER, that provides brand partners valuable insights and 1SS (One-stock solution) a modular multi-channel e-commerce fulfillment service, allowing brand partners to consolidate their stocks in ZALORA’s e-fulfillment centres.
Putting the customers and brand partners at the centre of our innovation, ZALORA is the online destination that connects everyone to the limitless world of e-commerce.
