The Role
The role involves overseeing Credit Card data entry operations, improving processes, coordinating with stakeholders on audit findings, and ensuring compliance with risk measures.
Summary Generated by Built In
Strategy and Planning
- Monitor the day to day operations of Credit Card data entry as per SLA requirements.
- Standardize and update data entry instructions and systems documentation (if any)
- Plan and execute Process Improvement and actively participate in User Acceptance Testing (UAT).
- Coordinate corrective and remediation measures with the relevant parties relating to audit findings, ensuring actions are taken within deadline.
- Attend inquiry from DCORO, Risk Control Unit (RCU, SG Business Unit and SG Counter Part
- Lead in the follow-up on commitments related to audit findings &OR Compliance Risk ensuring actions are taken within deadline.
- Verify Contigent Worker Agency and Archiving vendor invoices
- Attend and execute any other reponsibilities/tasks (adhoc) assigned by the management from time to time
Support risk culture
- Proactively identifies issues and emerging risks and takes swift action to resolve them.
- Collaborate across various stakeholder group to find the best methods of communication and adhere escalation process.
- Actively participate in risk initiative/plans and strategy to improve the control environment for Data Entry & Maintenance SG Ops Unit.
Skills Required
- Experience in credit card operations
- Familiarity with process improvement and data entry documentation
- Ability to collaborate with various stakeholder groups
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The Company
What We Do
CIMB Group is a leading ASEAN universal bank, one of the largest Asian investment banks and one of the world's largest Islamic banks. We are headquartered in Kuala Lumpur, Malaysia and offer consumer banking, commercial banking, wholesale banking, Islamic banking, and asset management products and services. As the fifth largest banking group in ASEAN, we have over 36,000 staff in 16 locations across ASEAN, Asia and beyond. CIMB Bank and CIMB Islamic Bank are members of PIDM.
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