Position
Executive – SBP (Surface Business Partner) and Franchisee Development
Department
Operations, Express Business
Location
Mumbai
Band
2
Reporting To
Manager - Franchise
ROLES & RESPONSIBILITIESKey responsibilities
- Support in Lead sourcing, identification, selection and on-boarding of franchises.
Process hire, train and inspire the new onboarded franchisees/ SBP.
Developing franchising opportunities and offering continuous support to franchisees, to ensure the overall success of the company as well as the franchise.
Ensure planning and managing the franchisees/ SBP business and services and performance.
Streamline these for efficient communication between company's internal teams and Franchisees/ SBP as per organizational requirement
Regular interval franchise performance to be evaluated.
Ensuring franchise compliance with franchise/ SBP agreement.
Regular interaction company and franchise/ SBP
Setting up processes that develops mutual performance objectives, financial sustainability for productive partner relationship.
Communicating with regional business managers and ensuring that all processes flow smoothly.
Co-ordinate with internal stakeholders (Business development/ Sales, Operations) in order to meet franchise/ SBP performance objectives.
QUALIFICATIONS & COMPETENCIES
Graduate/Postgraduate (MBA preferred) with deep understanding of Franchisee Business
Minimum of 8 -10 years of experience in Franchisee development
Good communication skills backed by strong listening skills to develop and maintain good working relationships with internal and external stakeholders.
Demonstration of strong planning skills essential and good project management skills
Good interpersonal skills and ability to effectively work with/coach senior leadership.
Strong desire to improve our service, products, and processes, with ability to drive continuous improvement.
Ability to work across the business to implement and execute change.
Ability to impact organization results through influence across organizational boundaries.
Strong networker, influencer, and team player.
Skills Required
- Graduate or Postgraduate degree
- MBA
- Deep understanding of franchise business
- 8-10 years experience in franchise development
- Strong communication and active listening skills
- Strong planning and project management skills
- Interpersonal skills and ability to coach senior leadership
- Ability to drive continuous improvement in services, products, and processes
- Ability to implement and execute change across the business
- Influence across organizational boundaries to impact results
- Strong networking, influencing, and teamwork skills
DP World Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DP World and has not been reviewed or approved by DP World.
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Fair & Transparent Compensation — Fair & Transparent Compensation: Pay is considered competitive in many contexts, with strong salary perceptions in several regions. Feedback suggests compensation is sometimes viewed as equitable, with salary practices described as compliant and fair.
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Wellbeing & Lifestyle Benefits — Wellbeing & Lifestyle Benefits: Wellness initiatives, flexible working hours, and practical supports like reimbursements for mobile, home internet, and home‑office equipment are emphasized. Feedback suggests these benefits contribute meaningfully to everyday work‑life needs.
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Healthcare Strength — Healthcare Strength: Health coverage is described as comprehensive in some locations, including medical emergency coverage and life insurance. A broader emphasis on health, safety, and wellbeing programs reinforces this support.
DP World Insights
What We Do
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 108,000 employees, spanning 74 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses – Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What’s more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door. We make trade flow, to change what’s possible for everyone.
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