Sr. Program Manager, Executive Briefing Center

Available Location - New York, NY (Hybrid)
Required: Minimum 3 days per week on-site
About the Department
The Executive Briefing Center (EBC) Sr. Briefing Manager will actively contribute to and support our current EBC Program and will report into the global Executive Engagement Program Manager, under Revenue Operations. The Revenue Operations Team is part of our Global Revenue Operations Team, which is responsible for driving operational excellence, exceptional business results, and productivity across all teams in the Revenue Organization. Sales Operations, Account Executives, Channel Account Managers, Business Development Representatives, Solution Engineers and Customer Success - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences. We believe that putting our people first, and fostering a creative, exciting, and stimulating environment is prerequisite to achieving and surpassing our commercial goals.
What you'll do
Cloudflare is looking for an Executive Briefing Center (EBC) Sr. Briefing Manager to focus on the growth and accelerated improvements in the Executive Briefing Program at Cloudflare. This is an individual contributor role who will be the face of the Global EBC program in our new New York City office as well as contribute to strategic Executive Briefing planning globally. It is a highly visible position where you will work to improve individual EBC strategy, execute complex event coordination plans, and drive efficiencies for the overall program so we can deliver our EBC program growth plans for 2025 and beyond. The ideal candidate is not required to have Executive Briefing Center experience, but will have strong industry expertise, program & project management skills and be able to plan for and provide executive-level exceptional guest experiences.
Additional responsibilities will include:

• Act as the EBC Program representative in the New York office and build strong relationships with all internal senior stakeholders and other external visitors. Promote and evangelize the EBC brand & value proposition globally.
• Project manage and consult on all steps in the life cycle of strategic Executive Briefings. This includes helping ensure that Cloudflare is creating a best-in-class customer experience via collaboration with IT & Office Teams, and also creating measurable revenue growth opportunities via the EBC program.
• Facilitate all internal prep and planning calls with Account Team and Presenters, incorporating feedback into Executive Briefing plan revisions, ensuring that internal and external expectations on business goals are satisfied.
• Work with subject matter experts throughout the entire corporate organization to both maintain and update existing content within a variety of mediums, and create new content based on business needs, changes or new product / service offerings
• Build and maintain relationships with markets teams, product managers, executives and executive admins regarding processes and procedures necessary to execute successful briefings
• Actively participate in problem-solving, planning sessions and lead specific projects to contribute to the improvement and evolution of the global EBC program
• Lead regular feedback sessions with internal stakeholders (Executives, SMEs & Accounts Teams) to capture valuable feedback that contributes to analytics and reporting of success metrics to leadership and program participants

Desired Skills

• Very strong project & program management skills who can identify and solve problems quickly with minimal management guidance
• Outstanding customer service mentality and attention to detail
• Ability to engage up and down the organization (including SVP+) with confidence, poise and gravitas.
• Maintains up-to-date industry & company product and services knowledge or aptitude
• Highly organized and self-motivated to create and execute on new projects
• Team player who can take on projects in various stages of completion and run
• Comfort in ambiguity of changing priorities and flexibility to new ideas within a fast paced environment
• Strong attention to detail and craftsmanship, with a knack for prioritization and scoping
• Possesses exceptional written and interpersonal communication skills, and able explain your work clearly and concisely to stakeholders

Required Education And Experience

• Experience (5+ years) working in Executive Briefing programs, and/or in sales, marketing or strategic events programs
• Proven track record of strong project management skills, with the ability to scope, execute and report on projects throughout their lifecycle
• Proven track record of working across global stakeholders and making strategic recommendations to evolve high-profile, high-impact programs
• Excellent spoken and written communication as well as receptive listening skills with ability to present to different audiences (Executives, Sales, and Customer Success).
• Must be highly organized and possess exceptional time management skills, with the ability to effectively juggle multiple projects and deadlines
• Sound business judgment, a proven ability to influence others, analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results.

Compensation
Compensation may be adjusted depending on work location.

• For New York Area-based hires: Estimated annual salary of 146,000 - 178,000

Equity
This role is eligible to participate in Cloudflare's equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave