The Role
About the Role
We are seeking a highly organized and proactive Virtual Assistant to support the founder of a fast-growing business. The business operates both in-person and virtually, with an expanding digital community hosted on Mighty Networks and a companion mindset journal app in development.
This role is ideal for someone who thrives in a dynamic, fast-paced environment and enjoys managing communication, organization, and customer success processes that directly contribute to business growth.
The ideal candidate will be self-driven, detail-oriented, and comfortable using various tech tools to streamline operations and maintain excellent client and community relationships.
Key Responsibilities
Customer Success & Community Engagement (40%)
- Manage client and community interactions via GoHighLevel (GHL) and Mighty Networks.
- Support members with inquiries, onboarding, and engagement activities.
- Monitor discussions, ensure a positive and helpful tone, and encourage participation.
Administrative Support (35%)
- Oversee inbox management, scheduling, travel arrangements, and order coordination.
- Maintain internal organization systems using Todoist, NordPass, and related tools.
- Assist with documentation, light bookkeeping, and vendor communication through Brex, Bill.com, and Gusto.
Social Media Outreach & Lead Generation (25%)
- Conduct outreach through Facebook groups and Instagram to identify and engage potential leads.
- Utilize Metricool and ManyChat to support engagement and campaign tracking.
- Coordinate content scheduling and light community growth activities.
Tools & Platforms
GoHighLevel (GHL) | ManyChat | Metricool | Brex | Bill.com | Gusto | Mighty Networks | Circle | Kemp360 | Stripe | Plaud | Todoist | NordPass | Wing App
Who You Are
A Relationship Builder: You enjoy connecting with customers and community members, ensuring they feel valued and supported.
An Organized Operator: You take pride in keeping things on schedule and systems running smoothly behind the scenes.
A Digital Native: You’re comfortable learning and managing multiple online platforms, automation tools, and communication channels.
A Proactive Communicator: You anticipate needs, follow up without being asked, and bring thoughtful solutions to challenges.
Skills & Qualifications
Required:
- 2–4 years of experience as a Virtual Assistant, Customer Success Representative, or Community Manager
- Strong written and verbal English communication skills
- High attention to detail and ability to manage multiple priorities
- Comfortable working autonomously in a remote setup
- Experience using GoHighLevel or similar CRM tools
Preferred (Nice-to-Have):
- Background in customer service, community engagement, or social media management
- Familiarity with digital coaching, fitness, or education industries
- Experience supporting U.S.-based entrepreneurs or founders
Why Join Us
You’ll be part of a purpose-driven brand that empowers athletes and individuals through training, mindset, and community. This role offers the opportunity to work closely with the founder, contribute directly to company growth, and grow your career within a supportive, fast-paced environment.
How to Apply
If this sounds like the kind of team you’d love to grow with, send your CV/resume, a short intro video or voice note, and a brief message highlighting your experience with customer success or community management tools.
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The Company
What We Do
Wing provides SMBs, startups, and executives with top-tier remote talent to take over recurring work such as Social Media Management, Executive Assistance, Data Entry, Sales Calling, etc. Wing is your super affordable team member to whom you can delegate excess work while you do the important things to grow your business.
