The Role
Support operations by collecting, analyzing, and reporting payroll and performance data. Create and maintain templates, trackers, scorecards, and dashboards; process payroll and internal movement requests; track incentive programs; prepare program-level reports and monthly KPI/SLA client reporting; collaborate with operations, support leadership, and MIS/WFM teams.
Summary Generated by Built In
Basic Function
Responsibilities
The MIS is responsible for collecting, analyzing, maintaining, and reporting performance and payroll-related data to operations and other stakeholders.
Responsibilities
Essential Functions
Qualifications Skills Technical Skills - Assist Operations team with performance management
- Provides analysis for process improvement
- Prepare reports for Business Reviews to internal stakeholders and clients on a Program-level
- Monthly Ops interaction for metric calibration
- Template and tracker creation
- Scorecards and dashboards maintenance
- Data collation for reports generation
- Processing of internal movement requests
- Tracking of P4P, Milestone and other process incentive programs
- Payroll data processing
- Any other duties as requested by the MIS Manager and Operations leaders
Primary Internal Interactions
- Ops AM, Lead AMs, Managers, AVP, VP
- Support (QPE, and Training) Leadership
- MIS/FPA/WFM Executives and Leadership
Primary External Interactions
- Client, for monthly KPI/SLA reporting and invoicing
- Advance to Expert Knowledge on MS Excel and MS Access
- Basic Knowledge on other MS Office Application
- Advance Knowledge on VBA
- Basic Knowledge on SQL
Process Specific Skills
- NA
Soft skills (Desired)
- Ability to work in a continually challenging environment
- Self-initiated and zeal for continuous improvement
Soft Skills (Minimum)
Functional
- Demonstrates ability to perform tasks in a timely and accurate manner
- Demonstrates strength in the area of mathematics
Leadership
- Fosters a spirit of collaboration and team work
General
- Quantitative and qualitative ability
- Conformance to policies / compliances training skills and eye for details
- Excellent Logic and Reasoning
- Good written and verbal communication Skills.
- Graduate in any stream
Work Experience Requirements
- External candidate: Minimum 1 year of relevant experience in MIS/WFM.
Skills Required
- Advanced to expert knowledge of MS Excel
- Advanced to expert knowledge of MS Access
- Advanced knowledge of VBA
- Basic knowledge of SQL
- Basic knowledge of other MS Office applications
- Graduate in any stream (degree)
- Minimum 1 year relevant experience in MIS/WFM (external candidates)
- Demonstrated ability to perform tasks timely and accurately
- Strength in mathematics and quantitative/qualitative ability
- Good written and verbal communication skills
- Fosters collaboration and teamwork (leadership)
- Self-initiated mindset and continuous improvement orientation
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The Company
