We are looking for a Senior Futures customer service representative who will maintain the exchange fee setup (updates/maintenance) in GMI and conduct monthly fee reconciliation. An Exchange fee reconciliation specialist is responsible for ensuring that all exchange fees charged by the exchanges and the carrying brokers are accurately reconciled with the firm’s internal records. This includes reviewing and analyzing fee invoices from various exchanges and carrying brokers, identifying discrepancies or errors, and working to resolve any issues. The specialist will also be responsible for maintaining detailed records of all fee transactions and communicating with internal stakeholders to provide updates on fee reconciliations and changes. Additionally, the specialist will be responsible for maintaining static data related to exchanges fees, including membership, fee incentive programs, and other relevant information in the firm’s systems.
This role will ensure that the firm remains compliant with exchange regulatory requirements related to exchange fees and to operate efficiently and effectively in the market.
The responsibilities will include the following:
- Maintain the exchange fee setups in GMI.
- Conduct monthly fee reconciliation. Reconciliation include, but not limited to BPS, CME group, ICE Europe, ICE US, LME, Nodal, EEX, NFX, Montreal, MGE, TOCOM exchanges, NFA.
- Communicate and pass on any fee adjustments or rebates to clients after completing the reconciliation.
- Research and provide resolution on any unreconcilable items and complex requests related to all components of the fee setups and allocation process.
- Provide documentation of reconciliation for the purpose of supporting changes to fee schedules and fee accruals.
- Assist in the development of standards, procedures, and internal controls around fee reconciliation activities.
- Assist in external and internal audit questionnaires and requests.
- Other duties as assigned or needed.
Required Skills and Qualifications:
- A Futures Client Service Representative should possess extensive operational knowledge.
- Strong understanding of exchange fees, exchange memberships, BPS, and GMI.
- Strong experience with excel
- Proven skills in extending professional service to our clients and taking ownership of issues.
- Excellent follow-through, attention to detail and interpersonal skills to communicate across multiple aspects of the organization at various senior levels is required.
- Dynamic & proactive team player with the ability to identify process inefficiencies to improve capacity, efficiency, and control.
- Excellent written and verbal communication skills.
- Ability to work accurately and effectively under pressure.
- Strong time management skills required to meet time critical deadlines and priorities.
- This position may require working public holidays.
Personal Attributes
- Superior organizational skills with strong attention-to-detail.
- Excellent interpersonal, verbal and written communication skills.
- Self-starter with a proven ability to take initiative.
- Strong work ethic and the ability to quickly build credibility and gain confidence of others.
- Team-oriented with strong integrity and professionalism.
The expected base salary ranges from $90,000 - $150,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications and licenses obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.
Other requirements
Mizuho has in place a hybrid working program, with varying opportunities for remote work depending on the nature of the role, needs of your department, as well as local laws and regulatory obligations. Roles in some of our departments have greater in-office requirements that will be communicated to you as part of the recruitment process.
Company Overview
Mizuho Financial Group, Inc. is the 15th largest bank in the world as measured by total assets of ~$2 trillion. Mizuho's 60,000 employees worldwide offer comprehensive financial services to clients in 35 countries and 800 offices throughout the Americas, EMEA and Asia. Mizuho Americas is a leading provider of corporate and investment banking services to clients in the US, Canada, and Latin America. Through its acquisition of Greenhill, Mizuho provides M&A, restructuring and private capital advisory capabilities across Americas, Europe and Asia. Mizuho Americas employs approximately 3,500 professionals, and its capabilities span corporate and investment banking, capital markets, equity and fixed income sales & trading, derivatives, FX, custody and research. Visit www.mizuhoamericas.com.
Mizuho Americas offers a competitive total rewards package.
We are an EEO/AA Employer - M/F/Disability/Veteran.
We participate in the E-Verify program.
We maintain a drug-free workplace and reserve the right to require pre- and post-hire drug testing as permitted by applicable law.
#LI-MIZUHO
Mizuho Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mizuho and has not been reviewed or approved by Mizuho.
-
Healthcare Strength — Medical, dental, and vision coverage are characterized as strong, with plans described as excellent in multiple contexts. U.S. entities provide standard plan options and supporting programs that reinforce overall coverage quality.
-
Retirement Support — A U.S. 401(k) program with employer contributions is available, indicating solid retirement support across entities. While formulas may vary by unit and year, the presence of an employer-funded component is a consistent feature.
-
Parental & Family Support — Paid parental leave is described as meaningful, accompanied by programs that support childcare and eldercare. Flexible workstyles and family-focused resources broaden the depth of family support.
Mizuho Insights
Similar Jobs
What We Do
This is not your typical financial institution. It’s our people who make us a cut above. Here, every person is respected because of their differences, not in spite of them. We pride ourselves on a culture of purpose, passion and compassion. At Mizuho, we provide the stability of an international industry leader with the career trajectory of a growing business. Our steady, strategic growth gives our people at all levels rewarding degrees of responsibility and a richer work experience than a boutique firm or an established giant could offer alone. Working for Mizuho opens doors not just to a rewarding career with excellent prospects, but to lasting friendships with colleagues from diverse cultures. It’s the local expertise of our employees that makes our global network so powerful. By collaborating with colleagues and clients who have your same ambition, you can amplify your sphere of influence and base of knowledge as part of one of the largest—and growing—banks in the world. We’re all global citizens, and that’s why our company feels compelled to make an impact through more than just drawing up deals. We prove that it’s possible to do well and do good. We do right by our clients, our community and each other.
