Senior Events Specialist

Job Description

Job summary

Zendesk is built on a unique combination of powerful software and human ability, which allows us to strike the perfect balance of innovation and empathy. It’s what Zendesk is known for, and it’s why we're known as the intelligent heart of customer experience. We are seeking an experienced Senior Specialist to oversee tier 2 event content management and tier 1 event speaker logistics. This role involves managing deadlines, ensuring seamless execution and delivery of exceptional content. The ideal candidate will have experience in managing speakers, their requirements and their onsite experience, excel in communication, and coordinate deliverables for session promotion materials.

What you’ll be doing 

• Execute global strategy and manage execution of the annual Showcase event series, partnering with marketing leaders across APAC, EMEA, and LATAM.

• Oversee content production and delivery for Showcase events, including localization efforts.

• Utilize strong project management skills to ensure smooth planning, execution, and post-event analysis of each event.

• Maintain consistent Zendesk branding and aesthetic across all events.

• Identify risks and develop contingency plans to address issues during events.

• Provide strategic recommendations to improve future events utilizing data-driven insights.

• Support Tier 1 Zendesk events to align with broader event strategies.

• Support speakers and executives to ensure seamless onsite experiences.

• Coordinate deliverables for speaker promotion materials in partnership with marketing.

• Collaborate with cross-functional teams to ensure flawless event logistics.

• Serve as a liaison between executives, speakers, and the experiential marketing team.

What you’ll bring to the role

• 3+ years experience in content management, event production, or related fields, managing large-scale event content logistics.

• Exceptional verbal and written communication skills, with confidence engaging executives and high-profile speakers.

• Strong project management expertise and familiarity with relevant software/tools.

• Excellent organization and attention to detail, capable of managing multiple deadlines in complex environments.

• Proactive problem-solver with ability to anticipate challenges and develop solutions.

• Relationship builder with proven ability to collaborate effectively across global teams.

• Customer-centric mindset focused on delivering outstanding experiences.

• Analytical thinker comfortable deriving insights from data to inform strategic decisions.

• Willingness to travel internationally up to 20% as needed.

Why join us

This role offers the opportunity to work on high-profile events, collaborate with talented professionals, and contribute to the success of our marquee events. If you are a strategic thinker, a strong communicator, and passionate about delivering exceptional content, we would love to hear from you.

#LI-WO1

The US annualized base salary range for this position is $77,000.00-$115,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.