At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future.
About This Role:
The Senior Events Manager is responsible for managing and executing a portfolio of Forrester’s North American forums. The role will be responsible for the complete end-to-end event execution: from pre-event registration, budget management, and logistical elements to ensure seamless execution and the creation of an exceptional customer experience onsite at all events. This position requires a highly motivated, positive-spirited, detail-oriented, creative, and client-service-focused collaborator who can deliver a great event experience that fits with the new Forrester event strategy and brand.
Job Description
- Handle overall events logistics management of a portfolio of events.
- Create opportunities to improve and innovate the customer experience by flawlessly and consistently executing events.
- Manage cost and budget to accurately forecast on a per-event basis.
- Drive a positive working environment by communicating effectively.
- Act as key partner to other business units to help make the onsite event experience aligned with goals and objectives (research, sales, leadership boards, certification, and consulting).
- Identify optimal onsite events investments to improve and lift the customer experience and innovate how we deliver: technology, activations, etc.
- Lead and inspire the team which includes onsite support that requires travel to events and pre-event planning.
- Create centers of excellence within the team where appropriate — customer experience, venue logistics, registration, F&B, AV production, customer feedback, etc.
- Collaborate with the events leadership team to ensure the end-to-end client experience is seamlessly managed and that the events operations team clearly understand the needs of the audience and how this can be achieved in a live event environment.
- Collaborate with the manager sponsorship operations to ensure end-to-end sponsor experience is seamless and drives high engagement between sponsors and attendees.
- Build effective relationships with wide range of external partners ensuring clear comprehension of the strategy, production, venue sourcing, trade show/sponsorship, etc.
- Effectively manage projects, adhering to timelines and templates and accurately track and evaluate results on overall project goals.
Job Requirements
- Bachelor’s degree from an accredited institution in a related business field (CMP certification is preferred).
- Eight-plus years of event operations experience, with proven success producing world class events.
- Proven project management experience.
- Experience with logistics, customer service, and creative production.
- Knowledge of account management is an advantage.
- Strong background in conference/event management.
- Exceptional computer skills in Microsoft Office, especially Excel, PowerPoint, and SFDC. Expertise in event registration platforms such as Cvent.
- Budget-management and financial-forecasting experience.
- Client focus and relationship management.
- Strong financial management skills.
- Familiarity with contract negotiation, hotel/venue negotiation, and supplier management.
- The ability to demonstrate creativity and innovation while executing flawlessly.
- Expertise in customer experience design and delivery.
- Strong decision-making abilities.
- Excellent verbal and written communication skills.
- Strong organizational skills.
- The ability to objectively measure success.
- The ability to lead indirect reports.
- Proven leadership capabilities.
- High sense of urgency.
- High energy level.
- Passion for teamwork/collaboration.
We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support, and runway they need to go far. We’ll be right there beside you, every step of the way.
Let’s be bold, together.
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FLSA Status:
Exempt
Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to [email protected].
Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.
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Forrester is one of the most influential research and advisory firms in the world. We help business and technology leaders use customer obsession to accelerate growth by putting their customers at the center of their leadership, strategy, and operations. Through Forrester’s proprietary research, consulting, and events, leaders from around the globe are empowered to be bold at work — to navigate change and chart new paths. Our unique insights are grounded in annual surveys of more than 675,000 consumers, business leaders, and technology leaders worldwide; rigorous and objective methodologies, including Forrester Wave™ evaluations; over 52 million real-time feedback votes; and the shared wisdom of our clients
