Refreshingly understated, contemporary, and simple. Wheter you want a leisurely family break or romantic escape, AVANI hotels and resorts provide the right space for relaxed and inspired comfort. Discerning service, relaxed dining and engaging recreation facilities for all guests are a given.
Job DescriptionJob Purpose:
To oversee and manage internal and external events for Avani Victoria Falls Resort and Royal Livingstone Hotel by Anantara, ensuring the highest standards of service and guest satisfaction.
Key Responsibilities:
- Manage and confirm all group bookings within specified timeframes, ensuring timely request of deposits and dispatch of pro-forma invoices to clients. Report any areas of concern to the Hotel Manager.
- Ensure meticulous accuracy and completeness of all Group Files, facilitating timely handover to Front Office.
- Implement and maintain correct market code usage for groups, cross-referencing against arrivals reports for accuracy.
- Serve as the primary point of contact for conference and group organisers, facilitating smooth operations from arrival to departure.
- Coordinate interdepartmental communication to ensure seamless event execution.
- Oversee and mentor Group & Conference Coordinators, providing leadership and guidance.
- Maintain comprehensive knowledge of room types, banqueting facilities, menus, beverage offerings, rates, allocations, and future availability.
- Demonstrate expertise in deposit requirements, payment procedures, and cancellation policies.
- Possess in-depth understanding of all packages tailored for conference and tour operator markets.
- Ensure proper contract administration, including timely distribution, signature collection, and follow-up on deposits.
- Actively participate in Front Office, Sales & Marketing, and Food & Beverage communication meetings to address operational changes, challenges, and improvement opportunities.
- Produce and submit accurate monthly group reports by the 5th of each month.
- Maintain and communicate up-to-date weekly group reports to relevant teams.
- Develop and implement ongoing training programmes for team members.
- Demonstrate strong problem-solving skills to address daily operational challenges and provide effective solutions.
Qualifications
- Minimum Diploma in Marketing or Business Administration related filed.
- A minimum of five years' experience in marketing communication, events management, or brand management.
- Experience as an event organizer provides an added advantage.
- Experience with opera is a must.
Full grade 12 school certificate
CV with the email addresses and mobile numbers of three traceable references.
ZAQA Verification of all qualifications is required.
Closing date: 16th October 2025
Top Skills
What We Do
Minor International Public Company (MINT) is one of the largest hospitality and leisure companies in Asia Pacific Region. With over 535 hotels and resorts, 2,200 restaurants and 400 retails trading outlets, MINT meets the growing needs of consumers in 62 markets from Africa to Australia including South America and Europe. MINT is a hotel owner, operator and investor with a portfolio of more than 535 hotels, resorts and serviced suites under the Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI. Through Minor Food Group Pcl, MINT operates over 2,200 outlets under The Pizza Company, Swensen’s, Sizzler, Dairy Queen, Burger King, Thai Express and The Coffee Club brands. The latest addition to the restaurant portfolio being Bonchon brand. MINT is also one of Thailand’s largest distributors of lifestyle brands with over 400 points of sale focusing primarily on fashion, cosmetics and contract manufacturing.
