Qualifications
- Bachelor’s Degree in Arts/Sciences (BA/BS) Information Technology, Information Systems, or Computer Science preferred.
A minimum of 8 years' progressive experience in a related field preferred
5 years or greater experience in system administration
Experience troubleshooting end-user hardware, software, and driver issues
Adept at learning new skills and cutting-edge technologies on the fly
Strong customer service skills
Accomplished scripting with at least one language, i.e. PowerShell, Batch, Shell, or Python
Adept at supporting and administrating Virtual Desktop Environments with VMware Horizon, Azure Virtual Desktop, or Citrix
Expert OS administration and configuration skills for Windows
Expert OS administration and configuration skills for macOS
Experienced with Agile Frameworks and Methodologies
Experienced with Cloud services in Azure
Accomplished with command-line interfaces
Accomplished with an Enterprise Mobility Management (EMM) tool such as Intune, Workspace ONE, or JAMF
Expert in Packaging Software for mass deployment.
Accomplished in creating and maintaining Active Directory Group Policy
Experience creating and managing relationships with Vendors
Experience at creating automation by interfacing with APIs or using tools like Ansible and ServiceNow.
VMware Certified Professional Digital Workspace (VCP-DW) or VMware Certified Technical Associate End-User Computing (VCTA) preferred
Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $108,400.00 to $135,500.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!
If you have any questions or concerns about this posting, please email [email protected].
Preferred QualificationsWhy WWT?
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.
Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
With over 14,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 15 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
What is the Internal WWT IT Team, and why join?
The Internal WWT IT team is the backbone of our company’s technological infrastructure, ensuring seamless operations and continuous innovation. Our team is dedicated to managing and supporting the company’s technology infrastructure, ensuring the smooth operation of hardware, software, networks, and data systems, while providing top-notch technical support to employees.
By joining the Internal WWT IT team, you will play a crucial role in maintaining the efficiency and security of our IT environment, enabling the company to achieve its strategic goals. The Internal IT team offers the opportunity to work in a dynamic and collaborative environment, where your contributions will have a direct impact on the company's success. If you are passionate about technology and eager to take on new challenges, we encourage you to apply and join our team.
Job Responsibilities
- Maintain, deploy, and troubleshoot endpoint configurations and policies for all platforms, to meet security benchmarks
- Create and maintain software deployment packages for Windows, Mac OS, Android, and iOS.
- Administer virtual desktop environment and supporting infrastructure, including maintenance, support, patching, and documentation.
- Create and maintain documentation for fellow administrators, Service Desk, and end users.
- Assist in patching enterprise end-user devices with OS and third-party application updates.
- Evaluate and define hardware standards.
- Identify technical problems within EUC systems and work independently to determine solutions.
- Work closely with other teams in IT to provide root cause analysis and resolve systemic end-user issues
- Work closely with the Global Service Desk to drive process enhancements and efficiencies
- Establish and maintain effective working relationships with management, coworkers, vendors, and customers.
- Provide support as needed.
- Be a part of the on-call and support rotation
- Work on projects and tasks as assigned
Skills Required
- Experience with SharePoint 2010 configurations, customizations, and implementation
- Design and customization of SharePoint sites to meet business requirements
- Strong understanding of ECM (Enterprise Content Management) processes
- Strong verbal, written, and presentation communication skills
- Solid understanding of Agile methodology principles including Scrum and Kanban
- Logical problem solving and creative thinking skills
- 5+ years of IT or consulting experience
- Experience with SharePoint 2013
- Experience with Nintex Workflows
- Experience with Sitrion (NewsGator), Yammer, or other enterprise social collaboration platforms
- Experience with HTML/CSS
World Wide Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about World Wide Technology and has not been reviewed or approved by World Wide Technology.
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Healthcare Strength — Health insurance is considered excellent and affordable, with bundled medical, dental, and vision coverage that reduces out-of-pocket costs. Wellness programs and an Employee Assistance Program further enhance access to care.
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Leave & Time Off Breadth — Generous paid time off grows with tenure, alongside paid sick days and holidays. Parental and military leave are also provided.
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Retirement Support — Financial benefits include profit sharing and a 401(k) with company matching, complemented by life and disability insurance and tuition reimbursement. These elements strengthen total rewards beyond base salary.
World Wide Technology Insights
What We Do
World Wide Technology is a systems integrator, provides information technology and supply chain solutions. Fueled by creativity and ideation, World Wide Technology strives to accelerate our growth and nurture future innovation. From our world class culture, to our generous benefits, to developing cutting edge technology solutions, WWT constantly works towards its mission of creating a profitable growth company that is a great place to work. We encourage our employees to embrace collaboration, get creative and think outside the box when it comes to delivering some of the most advanced technology solutions for our customers. At a glance, WWT was founded in 1990 in St. Louis, Missouri. We employ over 9,000 individuals and closed nearly $17 Billion in revenue. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to announce that it has been named on the FORTUNE "100 Best Places to Work For®" list for the 12th consecutive year!
Why Work With Us
Our extensive partnership with best in class technology companies, coupled with our strong culture allow for world class delivery of transformative business solutions driven by IT.
