Get to know Okta
Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.
Join our team! We’re building a world where Identity belongs to you.
Job Title: ETM & Sales Tools Administrator
Location: [Bengaluru, Hybrid]
____________________________________________________________________________
SummaryWe are seeking an experienced and detail-oriented ETM & Tools Admin to oversee and manage key sales tools within Salesforce, including Zoominfo, People.ai, Clari, and LinkedIn Sales Navigator. This individual will play a critical role in the administration, optimization, and auditing of our connected systems, ensuring smooth operations and driving sales effectiveness across the organization. They will also be responsible for conducting regular audits of user activity and usage trends to identify opportunities for improvement and compliance.
____________________________________________________________________________
Responsibilities:- ETM Management in Salesforce:
- Lead the administration and maintenance of Enterprise Territory Management (ETM) within Salesforce to ensure territories are assigned correctly and optimized for performance.
- Manage territory realignments, updates, and any system configurations required to ensure smooth territory management.
- Collaborate with Sales, Marketing, and other stakeholders to ensure the ETM process aligns with business goals and sales strategies.
- Sales Tools Administration:
- Oversee and manage the integration and daily operations of key sales tools, including Zoominfo, People.ai, Clari, and LinkedIn Sales Navigator, ensuring proper functionality and user adoption.
- Work with IT and vendors to resolve any technical issues, ensuring all tools are working efficiently, and keeping a pulse on vendor enhancements & feature releases.
- Provide training and support to sales teams to maximize tool utilization and effectiveness.
- User Management & Auditing:
- Conduct regular audits of user activity and sales tool usage to ensure compliance, identify trends, and track KPIs.
- Proactively identify and resolve issues related to tool adoption, system configurations, and user permissions.
- Work with the sales team to identify inefficiencies and recommend improvements to the sales process and tool usage.
- Reporting & Data Analysis:
- Generate and analyze reports on territory performance, tool usage, and sales effectiveness.
- Provide insights and recommendations based on data to improve sales operations and tool utilization.
- Continuous Improvement & Optimization:
- Stay current on best practices and emerging trends in sales operations and technology, applying new techniques and tools to improve territory management and sales effectiveness.
- Regularly assess the effectiveness of the ETM processes and sales tools, implementing improvements where necessary.
- Cross-Functional Collaboration:
- Work closely with Sales, Marketing, IT, and Finance teams to ensure alignment of sales processes, territory assignments, and tool usage.
- Act as the main point of contact for any escalations or questions related to Salesforce ETM, sales tools, or territory management.
____________________________________________________________________________
Required Skills & Qualifications:- Experience:
- 3+ years of experience in Sales Operations, Territory Management, or related roles, with strong experience in Salesforce administration.
- Hands-on experience with sales tools such as Zoominfo, People.ai, Clari, and LinkedIn Sales Navigator.
- Proven ability to manage and optimize territory management processes and sales tools to improve sales performance.
- Technical Skills:
- Strong proficiency in Salesforce (Sales Cloud, Enterprise Territory Management).
- Experience with data analysis and reporting tools, with the ability to extract and analyze data from various systems (Salesforce, Zoominfo, People.ai, etc.).
- Strong Excel skills; experience with advanced formulas, pivot tables, and data visualization.
- Analytical & Problem-Solving Skills:
- Ability to perform detailed audits, identify usage trends, and recommend data-driven improvements.
- Strong attention to detail and the ability to solve complex problems related to territory management and sales tools.
- Communication & Collaboration:
- Strong written and verbal communication skills, with the ability to collaborate across teams and communicate complex technical concepts to non-technical stakeholders.
- Experience training and supporting sales teams in the use of sales tools.
- Project Management:
- Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced environment.
____________________________________________________________________________
Preferred Qualifications:- Salesforce certifications (e.g., Salesforce Administrator, Salesforce Sales Cloud).
- Familiarity with data visualization tools (e.g., Tableau, Power BI, Anaplan)
- Experience with additional sales enablement tools or CRMs (e.g., HubSpot, Outreach, etc.).
- Detail-Oriented: Ability to manage complex systems and ensure the accuracy of territory and user data.
- Adaptability: Ability to pivot and adjust to new tools, processes, and evolving business needs.
- Proactive Mindset: Willingness to take initiative, improve processes, and drive efficiency across sales operations.
- Collaborative: Strong team player who works well across departments to achieve business objectives.
What you can look forward to as a Full-Time Okta employee!
- Amazing Benefits
- Making Social Impact
- Developing Talent and Fostering Connection + Community at Okta
Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.
Some roles may require travel to one of our office locations for in-person onboarding.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.
Similar Jobs
What We Do
Okta is the leading independent identity provider. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With more than 7,000 pre-built integrations to applications and infrastructure providers, Okta provides simple and secure access to people and organizations everywhere, giving them the confidence to reach their full potential. More than 10,000 organizations, including JetBlue, Nordstrom, Siemens, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.
