Senior Entry Specialist

Company: Alliance Customs Clearance

Job Title: Senior Entry Specialist 

Job Responsibilities:

• Serves as the customer service liaison between the company and the customer(s)
• Resolves problems (i.e. billing, tracking shipments) and handles customer concerns. Builds relationships with customers
• Prepares important documents for import customs clearance of client shipments (i.e. bonds, bills, CBP/PGA releases, and reports
• Track and trace shipments
• Communicates and corresponds with CBP and the various PGAs to resolve routine issues.
• Cross-trains in additional responsibilities.
• Handles confidential information.
• Has experience specific to client submission requirements and clearance of specific commodities
• Opens files, enters notes, information, and document requests in corporate systems
• Reviews documentation or issues documents to meet government regulations and carrier regulations
• Convert and verify shipment weight, volume, and foreign currency
• Sends information/document requests to the company's employees, suppliers, service providers, and/or U.S. government agencies as needed
• Communicates with specific offices, departments, and teams on all issues affecting customs brokerage
• Ensures compliance with FDA, EPA, USDA, etc.
• Maintains communication with customers, carriers, and vendors
• Coordinates shipments from airline, ocean piers, and CFS (container freight station) to customer/consignee destination
• Coordinates pick-ups and invoices files
• Stays up-to-date on regulations, laws, and guidelines. Acts as a resource to internal and external clients.
• Handles accounting processes accurately and in a timely manner
• Performs additional duties as assigned by management.

Required Qualifications:

• 3+ years of experience in customs brokerage
• Previous logistics experience
• Proficiency in Microsoft 365

Preferred Qualifications:

• Experience in  Cargowise
• Experience working at a CHB firm
•  

Competencies:

• Analytical – Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality; gathers and analyzes information skillfully; demonstrates ability to multi-task and establish priorities.
• Customer Oriented – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; demonstrates ability to speak clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions.
• Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things; takes responsibility for own actions; contributes to building a positive team spirit; supports everyone’s efforts to succeed.
• Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against the standard of excellence; takes calculated risks to accomplish goals.
• Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
• Work Standards – Sets high standards and has a well-defined ability to work independently; meets deadlines and handles large volumes of work.

Expected hours: 40 per week

Schedule:

• 8 hour shifts
• Monday to Friday

Ability to Commute:

• Wood Dale, IL 60191 (Required)

Work Location: In person

Benefits:

• WHAT WE OFFER:
  • Offering a competitive salary (based on experience).
  • Competitive commission plan.
  • Benefits include; PTO, Paid Holidays, medical, dental, visions, company paid Life and Long-term disability, and additional options.
  • Company offers a 401(k) program and company match for eligible employees.
    
  • Opportunities for career advancement and continued professional development.
  • A dynamic, exciting, and mission-driven work environment.
  
  

Equal Opportunity Statement:

U.S. Multimodal is an Equal Opportunity Employer and we are committed to fostering a safe and friendly workplace. All qualified individuals are encouraged to apply.