At JetBrains, we build tools that developers love. Our enterprise customers rely on our products to power mission-critical software development at scale.
We’re looking for a Senior Enterprise Customer Success Manager to help us build and scale a world-class enterprise engagement model.
This role will own a portfolio of our largest US-based customers operating under multi-year agreements. You’ll act as the primary business partner, ensuring customers realize value from their investment while identifying opportunities to expand usage across teams and products.
This is a foundational role. You won’t just manage accounts, you’ll help design the processes, structure, and standards that shape how JetBrains engages enterprise customers globally.
What you’ll do- Own a portfolio of ~100 strategic enterprise accounts
- Conduct structured Quarterly Business Reviews (QBRs) with technical and executive stakeholders
- Develop and standardize a scalable QBR framework and engagement model
- Monitor license usage and proactively identify retention risks or growth opportunities
- Drive cross-sell and expansion across JetBrains products
- Coordinate internal stakeholders (Solutions Engineers, Support, Sales, Technical Account Managers)
- Act as the primary business point of contact for enterprise customers
- Build and refine customer success processes that can scale globally
- Contribute to long-term enterprise growth strategy
- 8–10+ years of experience in enterprise SaaS customer success, account management, or similar roles
- Proven experience managing large, strategic enterprise accounts
- Strong track record conducting executive-level QBRs
- Experience building or refining customer success processes
- Commercial mindset with demonstrated success in retention and expansion
- Ability to coordinate cross-functional teams without direct authority
- Strong executive presence and communication skills
- Structured, process-oriented thinking
- Comfortable operating in ambiguity and building from the ground up
- You’ll shape how JetBrains engages enterprise customers at scale
- You’ll help design a global QBR framework
- You’ll work directly with leadership to build a scalable retention engine
- You’ll have visible impact on multi-million dollar enterprise relationships
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We are an equal opportunity employer
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JetBrains Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JetBrains and has not been reviewed or approved by JetBrains.
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Fair & Transparent Compensation — Fair & Transparent Compensation: Pay is considered market-competitive for many product and engineering roles in key locations, with published salary ranges on some postings aiding expectation-setting. Feedback suggests total compensation feels fair relative to local markets even if packages are positioned as “competitive but not top‑of‑big‑tech”.
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Flexible Benefits — Flexible Benefits: Work setup includes hybrid/remote options and flexible hours across many locations. The ability to work abroad for part of the year adds practical flexibility to where work gets done.
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Leave & Time Off Breadth — Leave & Time Off Breadth: Time off includes additional vacation days beyond local minimums in many countries. U.S. materials also highlight PTO, sick leave, and holidays, underscoring breadth beyond statutory baselines.
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What We Do
JetBrains creates intelligent software development tools consistently used and trusted by 11.4 million professionals and 88 Fortune Global Top 100 companies. Our lineup of more than 30 products includes IDEs for most programming languages and technologies, such as IntelliJ IDEA, PyCharm, and others, as well as products for team collaboration, like YouTrack and TeamCity. JetBrains is also known for creating the Kotlin programming language, a cross-platform language used by more than 5 million developers worldwide yearly and recommended by Google as the preferred language for Android development. The company is headquartered in Prague, Czech Republic, and has offices around the world. JetBrains IDEs * IntelliJ IDEA (Java and Kotlin Developers) * PyCharm (Python developers) * PhpStorm (PHP developers) * GoLand (Go developers) * Rider (.NET developers) * CLion (C and C++ developers) * Rust Rover (Rust developers) * WebStorm (JavaScript & TypesScript developers) * RubyMine (Ruby and Rails developers) * DataGrip (Tool for multiple databases) * ReSharper (Extension for Visual Studio) * Fleet (Multilingual IDE and code editor) * Aqua (IDE for test automation engineers) .NET & Visual Studio: * Rider (IDE for .NET developers) * ReSharper (Extension for Visual Studio) * ReSharper C++ (Visual Studio Extension for C++ developers) * dotCover (.NET Unit Test Runner and Code Coverage Tool) * dotMemory (.NET Memory Profiler) * dotTrace (.NET Performance Profiler) * dotPeek (.NET decompiler and assembly browser) Team Tools: * TeamCity (Powerful CI out of the box) * YouTrack (Project management for all your teams) * Space (Intelligent code collaboration platform) * Datalore (Collaborative data science platform) * Qodana (Code quality platform for teams) Programming Languages: * Kotlin (Programming Language for the JVM and Android) * MPS (Create Your Own Domain-Specific Language) Education: * JetBrains Academy (Learn and Teach Computer Science) Profile by JetBrains s.r.o.
