Accrue is a fintech company that powers modern customer loyalty at the payment layer. Centered around its branded stored value wallet solution, Accrue’s platform helps brands take control of their payments and refunds, reward customer loyalty, and bypass traditional payment giants.
Build a deeper, more durable customer base while optimizing your bottom line – all with Accrue.
The Senior Enterprise Client Strategist is a key leader responsible for maximizing the strategic and commercial success of Accrue’s largest merchant relationships. You will serve as a trusted advisor to senior executives at enterprise partners, helping them leverage Accrue’s platform to drive long-term customer loyalty, retention, and growth.
This role blends strategic consulting, business operations, and creative marketing leadership. You’ll bring structure to ambiguity, align cross-functional stakeholders, and design frameworks that scale partnership success across the enterprise segment. We’re looking for someone who can see around corners — connecting dots across product, data, and marketing — and turn insight into action.
What you'll do- Own executive-level relationships with Accrue’s top enterprise partners, serving as their strategic advisor and advocate within Accrue
- Develop and execute multi-quarter growth plans, aligning partner and Accrue goals across product adoption, marketing impact, and commercial outcomes
- Design scalable frameworks for partner success — including playbooks, reporting structures, and engagement models — that improve efficiency and impact across the enterprise portfolio
- Collaborate with C-level and VP stakeholders to shape joint business plans, co-marketing strategies, and go-to-market initiatives that expand usage and deepen customer value
- Partner cross-functionally with product, engineering, and marketing leaders to identify opportunities for product innovation and remove systemic friction points
- Synthesize data into strategic insight, developing recommendations that guide product prioritization, lifecycle marketing, and customer experience improvements
- Lead structured analyses and business reviews, distilling complex performance data into clear narratives and actionable strategies for internal and external stakeholders
- Champion voice-of-customer insights to influence Accrue’s roadmap and ensure alignment with merchant priorities
- Mentor and guide team members, helping elevate client strategy standards across the organization
- 7+ years in client strategy, strategic partnerships, product strategy, or consulting — with experience leading enterprise accounts or programs
- Proven success managing executive relationships and driving measurable outcomes across multiple functions
- A systems thinker who can translate complexity into clarity and create scalable, repeatable solutions
- Deep comfort navigating ambiguity and driving alignment across product, marketing, and data teams
- Strong analytical foundation with the ability to synthesize quantitative and qualitative inputs into strategic recommendations
- Track record of shaping lifecycle or loyalty marketing initiatives that drive engagement and retention
- Exceptional communication and executive presence — equally adept in boardroom settings and cross-functional working sessions
- High ownership mindset and bias for action; comfortable balancing strategic depth with hands-on execution
- Familiarity with tools like Google Suite, HubSpot, Figma, and advanced Excel or BI platform
- Background in consulting, fintech, or enterprise SaaS
- Experience leading or scaling client success / strategy teams
- Exposure to payments infrastructure, loyalty ecosystems, or customer data platform
- No-cost and low-cost health plan options for employees and dependents
- Company contributed 401k
- An empathetic team that values mental wellness and work/life balance
- A brand new NYC office!
Work Authorization
Accrue does not provide employment sponsorship. Candidates must be currently authorized to work in the United States on a full-time basis.
Salary Information
The range listed below is just one component of Accrue's total compensation package; This role will receive a competitive salary + benefits + equity. The salary range is for US-based employees located in the listed market. Other benefits include those listed above such as healthcare and 401k with 3% contribution.
Accrue is an equal opportunity employer committed to fostering an inclusive, innovative environment. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at [email protected].
Top Skills
What We Do
Accrue is a fintech company that powers modern customer loyalty at the payment layer. Centered around its branded stored value wallet solution, Accrue’s platform helps brands take control of their payments and refunds, reward customer loyalty, and bypass traditional payment giants.
Build a deeper, more durable customer base while optimizing your bottom line – all with Accrue.
Why Work With Us
Our team is a mix of product thinkers, engineers, designers, and business minds who all share one thing: the drive to make financial systems better. We move fast, learn constantly, and care deeply about the details.
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