Senior Account Manager

About Q4

At Q4, we make an impact together, obsess over our customer, operate with integrity, and bring big ideas to life. 

Q4 is charting a bold new path for investor relations as the first AI-driven IR Ops Platform, providing everything an IR team needs to succeed on a single, powerful platform. The Q4 Platform enables public companies to attract, manage, and understand investors - all in one place. Over 2,600 customers, including many of the most respected brands in the world, trust Q4 to help drive premium valuations for their companies. Only Q4 offers a tech stack holistically designed to equip IR teams with data, insights, and smart workflows that power remarkable outcomes. Learn more at q4inc.com.

We hire smart, curious, and talented people to push boundaries, reimagine what’s possible, and turn challenges into opportunities. All while keeping the needs of our clients at the heart of everything we do.

Come grow with us!

Senior Enterprise Account Manager 

Q4 is the leader in innovating the Investor Relations Technology space. We’re transforming the industry with our SaaS solutions and we’re looking for world class Senior Enterprise Account Managers to help us retain and grow our customer base. You’ll manage renewals, retention, and expansion of a book of business dually owned by a Customer Success Manager (CSM) partner who will join you to provide best-in-class training and care. 

As a seasoned sales collaborator, you'll thrive in a hunter-farmer role, maintaining great relationships and uncovering all the areas we can provide additional value for our customers. Across your assigned portfolio, you will manage the overall economic relationship with all of your customers, ensuring they remain in the franchise and expertly driving outreach to expand the value they are receiving from Q4’s set of unrivaled products. 

Key Responsibilities

• Client Stewardship: Proactively connect with key decision-makers to understand evolving business needs. Ensure Q4 remains their strategic partner for all Investor Relations solutions, mitigating potential churn and crafting compelling retention strategies.
• Renewal Expertise: Own the renewal process, including negotiations, solution customization, and contract finalization. Leverage your in-depth product knowledge and pricing expertise to extend client commitments for maximum value and term lengths.
• Strategic Expansion: Be the architect of growth within your assigned portfolio. Identify high-value expansion opportunities, presenting clients with a clear ROI for deeper adoption of Q4's solutions. Deeply understand client workflows and tailor outreach strategies throughout the year to maximize new bookings and revenue generation.
• Voice of the Customer: Advocate the customer perspective within the organization. Relay actionable insights from client interactions, including competitive intelligence, pricing trends, product feature requests, and emerging investor relations industry dynamics.

Qualifications

• Bachelor's degree or equivalent.
• Minimum 5+ years of demonstrably successful experience in SaaS sales or account management, preferably within the enterprise segment.
• Proven track record of exceeding sales targets and building lasting relationships with senior-level decision-makers.
• Experience managing and growing revenue within a defined client portfolio or territory.
• Exceptional communication skills, with a keen ear for identifying potential roadblocks and opportunities in client conversations.
• Proficiency in revenue forecasting and achieving ambitious goals in a high-growth environment.
• Strong negotiation capabilities, coupled with the ability to build and present compelling business cases.
• Demonstrated hustle and resilience, characterized by a high volume of outbound communication and a proven track record of high conversion rates.
• Adept at managing a demanding schedule – we prioritize quarterly client touchpoints.
• Proficiency in CRM (e.g., Salesforce.com), sales engagement platforms (e.g., SalesLoft, Gong), and social selling tools (e.g., LinkedIn Sales Navigator).

Additional Skills

• Alignment with Q4’s values - customer obsession, integrity, bringing big ideas to life and making impacts together 
• Proven ability to foster collaboration across departments.
• Strong sense of accountability and ownership over team success and product quality.
• Highly motivated, self-confident, and driven to achieve exceptional results.
• Resourceful and creative in prospect identification and opportunity generation.
• Experience navigating the fast-paced environment of a successful startup.
• Self-starter with a positive "can-do" attitude.
• Service-oriented approach for fostering positive relationships with internal and external stakeholders.

Why Q4?

We are motivated by solving complex problems in unorthodox ways. Emphasis on your well-being means you experience your true potential. We offer a variety of benefits to ensure you can always work hard and have fun:

- Health, wellness & lifestyle benefits to balance your heart, mind, and body;

- Pension matching incentives to support your financial health;

- Flexible paid time off so you can truly recharge and enjoy life;

- Choose your home, one of our trendy offices, or mix it up with our flexible working environment;

- Virtual team building and socials, keeping people connected is important to us; and 

- A fantastic culture to top it all off!

Join #Q4orce

Q4’s diverse and inclusive workplace fosters a friendly, open-minded environment. Diversity makes us stronger from the increased pace of innovation to strengthening our culture. With great reasons to work here, take advantage by submitting your application to join our growing team.

Q4 values diversity and people of all backgrounds and abilities. Should you require any accommodations prior to or during the interview process, please contact [email protected].

#q4orce #LI-Hybrid