The Role
Serve as a senior enrolment specialist delivering and improving enrolment operations across campuses. Manage complex enrolment and verification activity, support face-to-face and online registration, maintain accurate student records, assist audits and quality assurance, liaise with cross‑departmental stakeholders, train and mentor staff, and act as deputy to the Enrolment Manager for escalation and process improvements.
Summary Generated by Built In
Job title: Senior Enrolment Officer
Reports to: Enrolment Manager
Contract type: Full-time
Location: London (Campus-based role, working across Regent College London campuses as required)
Hours: 40 hours/week
Salary: Competitive pay rate
Job Description
About Regent College London
The department oversees admissions assessment, qualification evaluation, applicant interviews, compliance checks, admissions decision-making, and enrolment operations. It works closely with academic schools, recruitment, student finance, registry, quality and compliance teams, partner universities and external stakeholders to support student recruitment, regulatory compliance and institutional objectives.
As a key function within the College, the department contributes to maintaining high standards of applicant assessment, data accuracy, student record integrity and compliance with regulatory and partner requirements, while continuously seeking opportunities to enhance processes, systems and the overall student experience.RoleAs Regent College London continues to grow and enhance its student experience, the College is investing in its enrolment capability to ensure students receive a professional, efficient and supportive transition into study.
The Senior Enrolment Officer will play a key role in supporting the delivery, quality and continuous improvement of enrolment operations across the College. Acting as a senior member of the Campus Enrolment Team, the postholder will support complex enrolment activity, student onboarding, face-to-face registration, document verification, intake delivery and operational quality assurance.
Working closely with the Enrolment Manager, Admissions teams, Compliance teams, Registry, Student Services and academic departments, the postholder will contribute to maintaining high standards of accuracy, student service, data integrity and regulatory compliance.
The role will also provide guidance and support to colleagues, assist with staff training and induction, support enrolment-related projects and process improvements, and act as a senior point of escalation for complex enrolment matters.
Main duties and responsibilitiesEnrolment Operations and Student Experience
- Support the delivery of enrolment operations across all College campuses and modes of study.
- Provide a high-quality, student-centred service throughout the enrolment and registration process.
- Act as a senior point of contact for complex enrolment enquiries and student issues.
- Facilitate face-to-face and online enrolment activities, ensuring a professional and welcoming student experience.
- Support intake planning, registration events and onboarding activities.
- Ensure student records are maintained accurately across all relevant systems.
Student Verification and Registration
- Support face-to-face enrolment and registration activities for domestic and international students.
- Support the verification of original identity, immigration and academic documentation in accordance with College procedures.
- Identify and escalate concerns relating to documentation, identity verification or enrolment eligibility.
- Maintain accurate records and audit trails relating to enrolment and verification activities.
- Ensure enrolment records meet institutional, partner and audit requirements.
Quality Assurance and Operational Oversight
- Monitor enrolment activities to ensure compliance with College procedures and service standards.
- Undertake quality checks of enrolment records, registrations and system updates.
- Support data reconciliation activities across CRM, Unit-e and other institutional systems.
- Assist with enrolment audits, reviews and quality assurance exercises.
- Support the implementation of process improvements to enhance efficiency, accuracy and student experience.
International Student and Interview Support
- Support enrolment activities relating to international students where required.
- Assist with credibility interviews and other applicant assessment activities during peak periods.
- Record interview outcomes and provide feedback in accordance with College procedures.
- Work collaboratively with Admissions and Compliance teams to support risk-based decision making and applicant verification processes.
Stakeholder Management and Collaboration
- Build effective working relationships with Admissions, Compliance, Registry, Student Services, Finance, IT and Academic teams.
- Act as a key liaison between departments during enrolment and intake periods.
- Support the effective operation of enrolment mailboxes and shared service channels.
- Contribute to cross-departmental projects and initiatives.
Leadership and Team Support
- Act as a deputy to the Enrolment Manager when required.
- Provide guidance, coaching and support to Enrolment Officers.
- Support the induction and training of new team members.
- Share best practice and contribute to continuous improvement initiatives.
- Promote a professional, student-focused and solutions-driven team culture.
Principal Accountabilities
- Provide accurate information and guidance relating to College programmes, policies, procedures and student services as required.
- Attend and actively contribute to team meetings, training activities, quality assurance reviews, audits and continuous improvement initiatives.
- Maintain confidentiality and handle information in accordance with the UK General Data Protection Regulation (UK GDPR), Data Protection Act and College policies.
- Participate in staff development activities, mandatory training and the College's performance review and development processes.
- Promote and support the College's commitment to equality, diversity and inclusion, treating all students, applicants and colleagues with fairness and respect.
- Comply with all College policies and procedures, including those relating to health and safety, safeguarding, information security and regulatory compliance.
- Work collaboratively with colleagues across the College and contribute positively to the achievement of departmental and institutional objectives.
- Undertake any other duties commensurate with the grade and nature of the post as may reasonably be required.
Candidates/Post holders will be expected to demonstrate the following:Essential (E) / Desirable (D)Experience working within student administration, enrolment, admissions, registry or customer service environmentsEExperience working within further or higher educationEExperience managing complex student or customer enquiries and providing a high standard of customer serviceEAbility to manage multiple tasks accurately and effectively within deadlinesEExcellent written and verbal communication skills with the ability to respond professionally by email, telephone and in personECommitment to delivering a positive and supportive student experienceEStrong organisational skills with a high level of attention to detail and accuracyEExperience of using databases, CRM systems or student record systems to maintain accurate recordsEAbility to work collaboratively as part of a team and build effective working relationships across departmentsEAbility to follow procedures, exercise sound judgement and maintain confidentialityEExperience supporting face-to-face registration, enrolment or onboarding activitiesEExperience verifying identity or supporting document checking and verification processesDExperience supporting staff training, induction, mentoring or coaching activitiesDExperience supporting quality assurance activities, audits or compliance-related processesDExperience conducting interviews, assessment activities or student-facing consultationsDExperience using Unit-e, CRM or similar student record systemsDExperience contributing to process improvement initiatives or operational projectsD
Skills Required
- Experience working within student administration, enrolment, admissions, registry or customer service environments
- Experience working within further or higher education
- Experience managing complex student or customer enquiries and providing a high standard of customer service
- Ability to manage multiple tasks accurately and effectively within deadlines
- Excellent written and verbal communication skills with the ability to respond professionally by email, telephone and in person
- Commitment to delivering a positive and supportive student experience
- Strong organisational skills with a high level of attention to detail and accuracy
- Experience of using databases, CRM systems or student record systems to maintain accurate records
- Ability to work collaboratively as part of a team and build effective working relationships across departments
- Ability to follow procedures, exercise sound judgement and maintain confidentiality
- Experience supporting face-to-face registration, enrolment or onboarding activities
- Experience verifying identity or supporting document checking and verification processes
- Experience supporting staff training, induction, mentoring or coaching activities
- Experience supporting quality assurance activities, audits or compliance-related processes
- Experience conducting interviews, assessment activities or student-facing consultations
- Experience using Unit-e, CRM or similar student record systems
- Experience contributing to process improvement initiatives or operational projects
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The Company
What We Do
Regent College London is an educational institution offering career-focused undergraduate and postgraduate degrees, including HNC, HND, Foundation Year, Bachelor's, and Master's programs in Business, Law, Engineering, Computing, and Health.
