The Role
Lead the Lifecycle Management team, ensuring high-quality delivery while managing customer escalations and technical decisions with a focus on AI adoption and team development.
Summary Generated by Built In
Senior Engineering Manager, Lifecycle Management
About Nue
The Role
What You'll DoLead the Lifecycle Management Scrum Team
What We're Looking For
Must Have
Preferred
Tech Stack
What the Team Looks Like Today
Why You'll Love This
How to Apply
Nue is a fast-growing revenue lifecycle platform that manages the entire revenue lifecycle for any revenue model, across multiple channels. We integrate tightly with Salesforce and leading ERPs to give customers a unified, compliant view of their revenue — from quoting and pricing to billing, collections, and revenue recognition. Our customers include some of the most recognized names in AI and SaaS.
We're looking for a Senior Engineering Manager to lead the Lifecycle Management (LCM) team — the most visible and widely adopted product in the Nue platform. Every Nue customer uses Lifecycle Manager. It is where quotes are built, subscriptions are managed, change orders are processed, and renewals are executed. You'll own the engineering execution for this product, manage a distributed team, and be the front line for customer-impacting technical decisions.
This is not a "sit in meetings" management role. We need a hands-on engineering leader who can run a tight scrum, triage production issues with AI-assisted tooling, and make sound technical judgment calls under pressure. You won't be writing code all the time, but you'll be expected to read it, troubleshoot it, and know where the problems are.
- Own sprint planning, execution, and delivery for a team of 7-8 engineers across multiple time zones (San Mateo, Toronto, Calgary, Winnipeg, Auckland).
- Run two-week sprints with releases twice per month. Ensure predictable, high-quality delivery.
- Remove blockers, manage dependencies across teams (Billing, DevEx, Data & Integrations), and drive engineering decisions within the team.
- Be the engineering point of contact for customer escalations on the most customer-facing product in the platform.
- Triage and prioritize incoming customer urgent requests, balancing them against roadmap commitments.
- Join customer calls with Customer Success and Solutions Architecture when deep technical context is needed.
- Drive root cause analysis on customer-reported issues and ensure durable fixes over workarounds.
- Use AI tools (Claude Code, Windsurf, Copilot) daily for troubleshooting, identifying gaps in test coverage, and reviewing code quality — and hold the team to the same standard.
- Partner with QA to increase automated test coverage for LCM's critical user journeys.
- Ensure the team writes testable, observable code and follows engineering best practices (design review, CI/CD, code review).
- Hire, onboard, and mentor engineers. Actively participate in recruiting — interview candidates, provide calibrated feedback, and raise the bar.
- Conduct regular 1:1s, provide actionable feedback, and support career development for each team member.
- Build a culture of urgency, ownership, customer empathy, and continuous improvement.
Must Have
- 7+ years of software engineering experience, with at least 3 years managing engineering teams in a product-focused SaaS environment.
- Strong Scrum leadership — you've run high-performing agile teams and know how to deliver predictably in two-week sprints with distributed teams.
- Salesforce platform experience — familiarity with Apex, Lightning Web Components (LWC), managed packages, or Salesforce ecosystem development. You don't need to be an expert, but you need to be conversant enough to review code, triage platform issues, and make architectural calls.
- Full-stack technical fluency — ability to read and reason about code across Java (backend), JavaScript/TypeScript/React (frontend), and SQL (Postgres). You should be able to troubleshoot a production issue end-to-end.
- Customer-facing composure — experience working directly with customers or customer success teams on technical escalations. You're comfortable on a call explaining a root cause and committing to a fix timeline.
- Bias for action — you default to doing, not delegating. When something is broken, you dig in. When a process isn't working, you fix it. You don't wait to be told.
- Active AI adoption — you use AI-assisted development tools (Claude Code, Copilot, Cursor, Windsurf, or similar) as part of your daily workflow for troubleshooting, code review, test generation, or analysis. You can describe specifically how, not just that you do.
- Experience with quote-to-cash, CPQ, subscription lifecycle management, or revenue operations software.
- Experience managing teams that build Salesforce managed packages (2GP/ISV).
- Familiarity with event-driven architectures, API orchestration, and CRM/billing system integrations.
- Experience with enterprise customers — you understand the complexity of multi-org Salesforce environments, custom automation, and the care required when your product runs inside someone else's platform.
- Track record of building or scaling engineering teams from 5-10 to 15+ engineers.
- Salesforce Platform: Apex, Lightning Web Components (LWC), SOQL, Flows, managed packages
- Backend: Java (Spring Boot), Node.js, REST APIs, GraphQL
- Frontend: React 16, TypeScript, Material-UI, Webpack
- Database: PostgreSQL (AWS RDS), Salesforce SOQL/SOSL
- Infrastructure: AWS (Lambda, SQS, S3), Docker, GitLab CI/CD
- AI Tooling: Claude Code, Windsurf, Copilot (used daily across engineering)
- Collaboration: Jira, Slack, Gem, Fellow, Confluence
The Lifecycle Management team builds a Salesforce managed package that powers Nue's CPQ and subscription lifecycle capabilities. The product handles:
- Quoting: Configure-price-quote workflows with complex product bundles, pricing rules, discounts, and approvals
- Change Orders: Mid-term subscription modifications (upgrades, downgrades, renewals, cancellations, co-terms)
- Order Management: Quote-to-order conversion, order activation, and billing handoff
- Subscription Lifecycle: Renewal flows, entitlement management, subscription events
The team currently has 7 members spread across San Mateo, Toronto, Calgary, Winnipeg, and Auckland. They ship on two-week sprints with twice-monthly releases.
- Maximum impact — Lifecycle Management is Nue's flagship product. Every customer uses it. Your work is directly visible in revenue and customer satisfaction.
- Real ownership — this isn't a large company where managers attend meetings about meetings. You'll own outcomes end-to-end for a product that matters.
- AI-forward engineering culture — Nue mandates AI tool adoption across engineering. You'll work with a team that uses Claude Code daily, and you'll help define how AI changes the way we build and test software.
- Growth trajectory — the engineering org is scaling from ~45 to ~80 this year. You'll have the opportunity to grow your team and your scope as the company scales.
- Competitive compensation — salary, equity, and benefits. Equity at Nue's current stage represents meaningful upside.
Send your resume to our recruiting team or apply through our careers page. We respond to every applicant.
Nue is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Top Skills
Ai Tools
Apex
AWS
Docker
Gitlab Ci/Cd
GraphQL
Java
Lightning Web Components
Node.js
Postgres
React
Rest Apis
Salesforce
SOQL
Spring Boot
Typescript
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The Company
What We Do
Nue is an easy-to-manage, omni-channel Quote-to-Revenue Platform that meets the needs of companies looking to innovate and manage their revenue lifecycles end-to-end. With Nue, all go-to-market teams accelerate sales with innovative and flexible pricing models, out-of-the-box customer lifecycle management, and seamless billing – all while delivering complete revenue visibility and accurate analytics to finance.
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