The Role
The Senior Engineering Manager leads engineering and operations teams focused on Modern Work endpoint platforms, ensuring security, compliance, and operational excellence in enterprise environments.
Summary Generated by Built In
R1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work For™ 2023 by Great Place To Work® Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare simpler’ and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities
Job Title: Program Leader - IT (Senior Engineering Manager – Modern Work - Endpoint & Intune)Experience:
Job Title: Program Leader - IT (Senior Engineering Manager – Modern Work - Endpoint & Intune)Experience:
- 15+ years in Enterprise Endpoint / Modern Work / EUC Engineering
- 5+ years leading engineering and operations teams in global enterprise environments
- Lead and manage Modern Work engineering and operations teams, including endpoint engineers, L2/L3 support, and automation specialists
- Define team ownership models, SLAs, escalation paths, and operational metrics
- Mentor and develop senior engineers, technical leads, and platform owners
- Drive a culture of engineering excellence, reliability, and continuous improvement
- Own the end-to-end Modern Work endpoint strategy, covering:
- Windows (primary focus)
- macOS
- Mobile platforms (as applicable)
- Define and govern architecture standards, design patterns, and technical guardrails
- Lead the transition from legacy imaging / OSD to cloud-native provisioning (Autopilot)
- Act as the technical decision authority for complex endpoint initiatives
- Oversee Conditional Access (CA), device compliance, and Zero Trust endpoint controls
- Govern WDAC / App Control for Business strategies across Windows endpoints
- Ensure alignment with Security, Risk, and Compliance teams
- Drive adoption of endpoint security baselines and endpoint hardening standards
- Own OS lifecycle management across Windows and macOS
- Govern enterprise application management, including packaging standards, deployment models, and lifecycle controls
- Balance user experience, platform stability, and security requirements
- Support office-based access scenarios using Azure Virtual Desktop (AVD) for controlled or shared environments
- Oversee thin client strategies (shared devices, kiosk-style or task-based usage) where applicable
- Ensure secure integration of AVD and thin clients with identity, Conditional Access, and endpoint security controls
- Partner with workplace and facilities teams for office-specific computing requirements
- Ensure stable, scalable, and resilient Intune operations globally
- Drive automation-first approaches using PowerShell and platform tooling
- Own major incidents, root cause analysis, and continuous improvement initiatives
- Align platform operations with ITSM and service management processes
- Partner with Modern Work, Security, Identity, Network, Cloud, and Architecture teams
- Translate technical platform risks into clear leadership and business communication
- Support audits, leadership reviews, and roadmap planning
- Microsoft Intune / Endpoint Manager
- Windows endpoint management (primary focus)
- macOS device management
- Windows Autopilot, enrollment, and provisioning
- Conditional Access and device compliance
- WDAC / App Control for Business
- Application packaging and enterprise app lifecycle
- Imaging, OSD, and modern management coexistence
- Entra ID (Azure AD) and identity-driven access
- PowerShell automation
- Endpoint security baselines and compliance frameworks
- Azure Virtual Desktop (AVD) for office or shared-device scenarios
- Thin client environments and shared workstation models
- Virtual desktop or controlled access workspace experience
- Proven experience leading engineering and operations teams
- Experience operating endpoint platforms at enterprise scale (10k–100k+ devices)
- Strong governance mindset with deep technical credibility
- Ability to operate effectively at engineering depth and executive leadership levels
- Microsoft Modern Workplace / Endpoint certifications
- Azure / Entra ID certifications
- Security or Zero Trust–aligned certifications
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
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Skills Required
- 15+ years in Enterprise Endpoint / Modern Work / EUC Engineering
- 5+ years leading engineering and operations teams in global enterprise environments
- Proven experience leading engineering and operations teams
- Experience operating endpoint platforms at enterprise scale (10k -100k+ devices)
R1 RCM Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about R1 RCM and has not been reviewed or approved by R1 RCM.
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Leave & Time Off Breadth — Flexible or unlimited PTO, paid holidays/vacation, and paid volunteer time are highlighted, supporting work-life balance in many roles. Time-off usability is described as workable in many teams, especially in exempt roles.
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Flexible Benefits — Remote work options and flexible schedules are available for many positions, offering convenience and adaptability depending on role and location. Work-from-home eligibility varies by position but is called out as a valued option.
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Career-Linked Recognition & Rewards — Recognition programs such as R1 Stars are implemented to boost engagement and morale. Feedback suggests these programs help reduce turnover and provide acknowledgment beyond base pay.
R1 RCM Insights
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The Company
What We Do
R1 is a leading provider of technology-driven solutions that transform the patient experience and financial performance of healthcare providers R1’s proven and scalable operating models seamlessly complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.
