We are seeking a strategic and technically proficient Senior Manager of Engineering to lead our Voice Operations team. This role is responsible for overseeing the design, deployment, and operational support of voice services, including VoIP, SIP, unified communications, and legacy telephony systems. The ideal candidate will bring deep expertise in voice technologies, solid leadership skills, and a passion for driving operational excellence and innovation.
Primary Responsibilities:
- Lead and manage a team of voice engineers and operations specialists
- Oversee the architecture, implementation, and maintenance of voice platforms (VoIP, SIP, PBX, SBCs, etc.).
- Ensure high availability, performance, and security of voice services across the enterprise.
- Collaborate with cross-functional teams including IT, Network Engineering, Security, and Service Desk
- Drive automation and modernization initiatives within voice operations
- Manage vendor relationships and service contracts related to voice infrastructure
- Develop and maintain operational KPIs, SLAs, and capacity planning metrics
- Provide escalation support and incident management for voice-related issues
- Stay current with industry trends and emerging technologies in voice and unified communications
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- 8+ years of experience in voice engineering or operations, with at least 3 years in a leadership role
- Solid knowledge of VoIP protocols (SIP, RTP), PBX systems, SBCs, and unified communications platforms (e.g., Cisco, Microsoft Teams)
- Experience with cloud-based voice services and hybrid environments
- Proven track record of leading technical teams and delivering complex projects
- Proven excellent communication, organizational, and problem-solving skills
Preferred Qualifications:
- Experience with voice monitoring and troubleshooting tools (e.g., Wireshark, SolarWinds)
- Experience with automation tools and scripting (Python, PowerShell)
- Experience building and leveraging AI tools
Familiar with the Service Now platform - Knowledge of regulatory compliance (e.g., E911)
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a drug-free workplace. © 2025 Optum Global Solutions (Philippines) Inc. All rights reserved.
Top Skills
What We Do
We’re the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare. We’re a global organization that’s evolving health care so everyone can have the opportunity to live their healthiest life. With our hands across all aspects of health, we'll provide you with a rewarding career that enables you to grow in the directions that best fit your passions. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together.
Our global technology team consists of more than 30,000 innovators from around the world passionate about using technology to improve the lives of people and communities. We are modernizing the health care system through modern analytics, comprehensive clinical expertise, innovative technologies and extensive experience in improving operational and clinical performance.
As part of our team, you will be provided opportunities to channel your curiosity into initiative, working alongside distinguished engineers and developers pursuing innovations that improve the health care experience for everyone. We encourage you to dive in, explore and ask questions about creative ways to use technology to help make the health care system work like an actual system.
Gallery
Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business, the responsibilities of a job, and your preference for more flexibility. These models are core on-site 5 days/week, hybrid 3 day/s week and telecommute or fully remote.
