Senior Engineering Manager - Ontrip

GetYourGuide is the globally leading marketplace for unforgettable travel experiences. Travelers use GetYourGuide to discover the best things to do in a destination. Since its founding in 2009, people from all over the world have booked more than 200 million tours, activities, and attraction tickets through GetYourGuide. Powered by a global team of over 800 travel experts and technologists, we are headquartered in Berlin and have 15 local offices around the world. Visit our careers website to learn more.

We are looking for a Senior Engineering Manager for Ontrip (Zurich) to guide people, drive technical decisions with customer impact along with the wider business stakeholders.

Ontrip is part of the wider Consumer / FinTech domain and consists of three teams:

Goal: Creating a loyal customer base by exceeding travelers expectations with a stress free and delightful post-purchase experience.

• Fulfillment: Focusing on the post-booking experience and enhancing the on-trip customer experience (ie. meeting points / pickups / vouchers).
• Channel Experience: Focusing on the ability to make it easy to get help and self-service resolution (ie. rescheduling / weather swap / AI-powered assistance).
  
• Care Platform: Focusing on step-changing out internal tooling for Customer Service (ie. internal tooling, AI-powered triaging, automation).

Directly manage 2 Engineering Managers plus 3 engineers in Zurich and will be part of the cross functional leadership team for the domain together with Product and Design.  We are building out this new domain in 2025 and you will help in that process.

This role reports to the Director of Engineering for Consumer and we divide engineering leadership responsibility into the following areas:

• Business Impact: Clear business metrics and working towards ambitious goals
• Strategic Leadership: Short/mid/long term vision and collaboration with stakeholders
• Team Leadership: Engaged teams with the right people and high talent density
• Personal Leadership: Role modeling of the company Guiding Principles

• Prior experience managing and mentoring engineering managers
• Willingness for short quarterly business travel to visit Berlin based teams
• Passionate about business results and people not just technical excellence
• Customer-centric prioritization and data-driven decision-making
• Excellent written and verbal communication skills in English

• Prior experience on the Fintech side of an ecommerce marketplace
• Prior experience partner with Customer Service business functions
• Prior experience in a scale-up environment

• Competitive base salary + virtual stock options
• Work from anywhere in the world for 40 days per year
• Annual external training budget and Mentorship programs for continuous learning and development
• Flexible working arrangements to support work-life balance
• Relocation Assistance if required
• Monthly transportation and fitness budget
• Receive discounts for you, friends and family on activities via GetYourGuide  
• Language reimbursement program
• In-Office Fitness classes

And more…

Unlock your full potential and join our mission to create unforgettable experiences for millions around the world. If you have the skills and passion for joining our team, we invite you to apply by submitting your CV/resume in English through the form below. Check out how we hire for tips and visibility into our process and check out life at GetYourGuide. If you have any further questions, please do not hesitate to contact us via [email protected].

Our commitment is that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with the application.