Senior Engineering Manager, Engineering Operations

Are you a data-driven leader who thrives on turning operational chaos into streamlined excellence? Do you enjoy guiding cross-functional teams to scale observability, incident response, and financial telemetry in complex environments? Are you excited to harness AI tools to automate and elevate how engineering teams deliver, monitor, and optimize software systems?
If so, we invite you to be a part of our innovative team.

As the Senior Engineering Manager for Engineering Operations at Ridgeline, you will lead a high-impact team that ensures our platform is reliable, observable, and cost-effective at scale. This role is responsible for defining and executing our strategy around incident response, FinOps, and system-wide telemetry, enabling Ridgeline’s engineering and business leaders to make critical decisions with confidence. Your work will improve visibility, reduce friction, and unlock proactive insights across the organization. You’ll leverage cutting-edge technologies—including AI tools like GitHub Copilot and ChatGPT—to elevate operational excellence and drive efficiency throughout Ridgeline’s technical ecosystem.

At Ridgeline, how we work matters as much as what we build. Ridgeliners act like owners, choose growth over comfort, and communicate with transparency. We assume positive intent, bias toward action, and bring solutions—not just problems. We celebrate wins, learn from setbacks, and thrive in a resilient, collaborative, high-performing culture.
If this excites you, we’d love to meet you.

You must be work authorized in the United States without the need for employer sponsorship.

The impact you will have:

• Lead and evolve Ridgeline’s observability and telemetry ecosystem to ensure critical metrics are trustworthy, actionable, and widely adopted
• Define and execute the company-wide incident management strategy, enabling rapid response and continuous learning
• Drive cost optimization and forecasting by scaling our FinOps practice with integrated usage and financial telemetry
• Collaborate with Site Reliability Engineering (SRE) to create cross-system observability standards and ensure consistency in logs, metrics, tracing, and cost data
• Build a unified metrics platform that combines operational, financial, and organizational performance data for real-time executive decision-making
• Identify, automate, and eliminate high-frequency operational tasks using AI, reducing toil and increasing focus on continuous improvement
• Define, track, and communicate KPIs for system reliability, operational efficiency, and infrastructure cost-effectiveness
• Mentor and grow a diverse team of engineers, fostering a culture of ownership, learning, and transparency

What we look for:

• 10+ years of experience in SRE, infrastructure, or technical operations, including 3–6 years in a leadership role
• Expertise in observability platforms like Datadog, Prometheus, ELK, or OpenTelemetry
• Experience integrating technical telemetry with business metrics and cost models (e.g., cost-per-customer, MTTR, unit metrics)
• Proven success scaling incident management frameworks and post-mortem processes
• Proficiency with SQL, data modeling, or BI tools like Looker or Tableau
• Strong collaboration skills and the ability to communicate technical insights to executive audiences
• Calm, effective communicator who performs well under pressure and in incident response environments
• Passion for continuous improvement, resilience, and mentorship

Bonus:

• Prior experience in the FinTech or SaaS industry
• Familiarity with AI/ML solutions in observability and operations
• Experience managing infrastructure in a cloud-native environment (e.g., AWS, Kubernetes)

About Ridgeline

Ridgeline is the industry cloud platform for investment management. It was founded by visionary tech entrepreneur Dave Duffield (co-founder of both PeopleSoft and Workday) to apply his successful formula of solving operational business challenges with bold innovation and human connectivity to the unique needs of the investment management industry.
Ridgeline started with a clean sheet of paper and a deep bench of experts bound by a set of core values and motivated to revolutionize an industry underserved by its current tech offerings. We are building a new, modern platform in the public cloud, purpose-built for the investment management industry and we are prioritizing security, agility, and usability to empower business like never before.

With a growing campus in Reno and offices in New York, Lake Tahoe, and the Bay Area, Ridgeline is proud to have built a fast-growing, people-first company that has been recognized by Fast Company as a “Best Workplace for Innovators,” by The Software Report as a “Top 100 Software Company,” and by Forbes as one of “America’s Best Startup Employers.”

Ridgeline is proud to be a community-minded, discrimination-free equal opportunity workplace.
Ridgeline processes the information you submit in connection with your application in accordance with the Ridgeline Applicant Privacy Statement: Ridgeline Candidate Privacy Policy.

Compensation and Benefits 

The typical starting salary range for new hires in this role is listed below.  In select locations (including, the San Francisco Bay Area, CA, and the New York City Metro Area), an alternate range may apply as specified below. 

The typical starting salary range for this role is: $200,000 - $235,000. 

The typical starting salary range for this role in the select locations listed above is: $212,000 - $250,000.

Final compensation amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amount listed above. 

As an employee at Ridgeline, you’ll have many opportunities for advancement in your career and can make a true impact on the product. 

In addition to the base salary, 100% of Ridgeline employees can participate in our Company Stock Plan subject to the applicable Stock Option Agreement. We also offer rich benefits that reflect the kind of organization we want to be: one in which our employees feel valued and are inspired to bring their best selves to work. These include unlimited vacation, educational and wellness reimbursements, and $0 cost employee insurance plans. Please check out our Careers page for a more comprehensive overview of our perks and benefits.

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