At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About the Team
CS Tech is where engineering meets real customer impact. We build the help solutions eBay customers rely on and the tools our teammates use to support customer service interactions globally.
Our organization owns teammate tools, help experiences, customer service platforms, and critical operational systems that support millions of customer interactions every year. We are investing heavily in platform modernization, cloud transformation, AI-enabled experiences, and operational excellence to build the next generation of customer support technology.
About the Role
We are seeking a Senior Engineering Manager to lead a high-performing engineering team responsible for modernizing and scaling critical customer support platforms.
This role combines strong technical leadership, people management, and execution excellence. You will drive the transformation of legacy enterprise systems into modern, cloud-native, API-driven, and AI-enabled platforms while partnering closely with Product, Engineering, Operations, and Business stakeholders globally.
What You'll Do
Lead and grow a team of software engineers and technical leads.
Drive modernization of enterprise platforms using cloud-native architectures and modern development practices.
Partner with Product and Engineering leaders to define strategy, roadmap, and execution plans.
Guide architecture, design, and technical decision-making across multiple systems.
Champion engineering excellence across reliability, scalability, observability, security, and operational performance.
Drive adoption of AI-enabled development practices, automation, and engineering productivity improvements.
Lead Agile and DevOps practices, including CI/CD, automation, and platform modernization initiatives.
Foster an inclusive, high-performing engineering culture focused on innovation, accountability, and continuous improvement.
What You'll Bring
11+ years of software engineering experience, including leadership of engineering teams.
Strong experience building and scaling enterprise applications and distributed systems.
Hands-on technical background in Java, Spring Boot, React, APIs, Microservices, and Cloud technologies.
Proven success leading platform modernization and large-scale transformation initiatives.
Experience working with globally distributed teams and stakeholders.
Strong communication, collaboration, and organizational leadership skills.
Passion for mentoring engineers and building high-performing teams.
Preferred Qualifications
Experience modernizing legacy platforms into cloud-native architectures.
Experience with AI-enabled products, GenAI applications, or intelligent automation.
Knowledge of Kubernetes, Docker, Kafka, CI/CD, and cloud platforms (AWS, GCP, or Azure).
Experience leading large cross-functional programs and multi-year transformation efforts.
What We're Looking For
We're looking for a leader who combines technical depth with strong people leadership, can navigate complex business and technology challenges, and is passionate about building modern platforms that improve customer and teammate experiences at scale.
Additional Details
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
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Skills Required
- 11+ years of software engineering experience
- Experience building and scaling enterprise applications
- Hands-on experience in Java, Spring Boot, React, and Cloud technologies
- Proven leadership of engineering teams
eBay Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about eBay and has not been reviewed or approved by eBay.
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Healthcare Strength — Medical, dental, and vision coverage begin on the date of hire, complemented by mental health resources, an EAP, disability coverage, FSAs, and wellness initiatives.
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Leave & Time Off Breadth — A robust mix of PTO, paid holidays, flexible work styles, parental leave, and a four‑week paid sabbatical after five years supports work‑life balance.
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Equity Value & Accessibility — Total compensation commonly includes stock components, with access to an employee stock purchase plan at a discount and stock awards enhancing overall packages.
eBay Insights
What We Do
eBay Inc. is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes. Our portfolio of brands includes eBay Marketplace and eBay Classifieds Group, operating in 190 markets around the world. We offer sellers the ability to grow a business with little barrier to entry regardless of size, background or geographic location. We never compete with our sellers. We win when our sellers succeed. Buyers who shop on our Marketplace and Classifieds platforms enjoy a highly personalized experience with an unparalleled selection at great value.
