Senior Engineering Manager, Connected Devices

Who We Are

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

About the role

As the Senior Engineer Manager in the Connected Devices team you will play a critical role in shaping and executing on our strategy to bring ThousandEyes’ measurements to all internet connected devices. We will use these capabilities to help assure the digital experience of enterprise, service providers and consumers alike. You will lead teams of talented engineers and collaborate closely with cross-functional teams, operations, security and third-party partners, to design, build, and maintain our global scale measurement and digital experience assurance platform.

What You'll Do

• Lead and inspire a talented team of software engineers, who develop in a variety of languages for a variety of platforms. You will do this whilst fostering a culture of innovation, collaboration, and engineering excellence.
• Drive the strategic vision for the development, implementation, and management of the Connected Devices product.
• Collaborate closely with cross-functional teams, including operations, product management, and security to define and implement reliable, secure, and scalable systems.
• Build relationships with key customers, understand their needs and issues, and take ownership when problems arise.
• Provide oversight and direction in the development of our measurement agents (for routers, IoT devices, smartphones and more), our cloud platform, and supporting APIs. You will do this whilst ensuring quality, scalability and resilience meeting customer needs.
• Drive excellent in engineering and security practices.
• Mentor and develop engineering talent, fostering a culture of continuous learning and professional growth within the team.

Qualifications

• You have a strong technical background with C++, Linux or embedded systems.
• You will have a proven track record of delivering on complex projects that span multiple teams with a high degree of ambiguity.
• Proven experience of leading multiple teams of software engineers.
• You have a firm understanding of the distributed systems design, cloud technology and their components.
• A background in software engineering, and a deep understanding of modern engineering techniques and development practices. Even if you are not doing this today, we believe a strong technical background is important for our engineering leaders.
• Proven ability to think strategically and align technical initiatives with business objectives
• Extensive experience leading teams that maintain mission-critical services in production environments which are required to have high availability and reliability.
• An understanding of the core principles of networking.
• Can provide a strong technical vision for your teams and ensure consistent delivery of objectives.
• Have experience formulating a team's technical strategy and roadmap; you've collaborated and partnered effectively with several other teams to execute shared goals.
• Understand how to balance tactical needs with strategic growth and quality-based initiatives that can span multiple quarters.

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.
We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.