Senior Engineering Manager, AI/ML

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Senior Engineering Manager, AI/ML

Are you passionate about leading an engineering team that uses software engineering, machine learning and data to build a platform for crafting Generative AI-powered Intelligent Agents that is helping to drive the future of a multi-billion dollar business?
As an Engineering Manager within the Intelligent Agents Technology team, you will provide leadership and mentorship to a team dedicated to driving technology innovation. You will enable groups across the company to create outstanding Intelligent Agent experiences worldwide in Expedia Group apps, websites, social channels, and voice channels! We support hundreds of millions of conversations a year across a global brand portfolio and partnership programs. Our team is building out the platform's intelligence services that power Expedia Group's Virtual Agents to address customer needs in an optimal manner without needing human intervention.
In this role, with your technical experience along with mentorship and inspiring others, you and your team will build frameworks, services, data sets, and models that drive self-service and customer loyalty up, and customer effort down at Expedia, enabling millions of travelers to enjoy their flawless trip!

What you will do:

• Guide and coach the team to seamlessly deliver on lofty goals with speed and quality.
• Promote development of maintainable and thoroughly tested code.
• Ensure the team is following state of the art engineering methodologies/
• Provide ongoing, real-time feedback to engineers and scientists on your team to promote their growth; Partner with others to collect feedback and lead team progress toward goals.
• Communicate clearly to both partners and engineers to remove ambiguity from larger projects; Provide high level engineering estimates and resource allocation.
• Collaborate in defining solutions that use data insights as well as your technical perspective in furthering the product and business.
• Cross organizational boundaries (brands, divisions) to collaborate with other technology teams to tackle enterprise-wide problems.

Who you are:

• 5+ years software development experience in an enterprise level engineering environment.
• 3+ years ML/ data science experience with projects including reinforcement learning and natural language processing.
• Experienced in leadership and team building.
• Solid understanding of Python and Java.
• Experience with common data science related packages and ML frameworks.
• Expertise in agile software development methodologies and using them efficiently within teams.
• Working knowledge of LLMs with good understanding of prompt engineering, fine-tuning a huge plus.
• Good communication and organizational skills - able to translate between technical and business group, bring forward a vision or opinion.
• Ability to lead multiple tasks and projects simultaneously, prioritize decisions and tasks and work in a fast-paced, changing environment.
• Understanding of trade-offs of architectural patterns and comfort in recommending approaches and associated technology choices.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.