Senior Engineer

Posted 9 Days Ago
Be an Early Applicant
Brisbane, Queensland
In-Office
Senior level
Information Technology
The Role
As a Senior Engineer, you'll provide technical support, troubleshoot issues, collaborate with clients on solutions, and mentor junior team members.
Summary Generated by Built In

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

What is the role 

Full-time role-based at our Albion, Brisbane office with regular client on-site visits. The position requires 38 hours per week, with occasional after-hours work and on-call duties required.

As a Senior Engineer, you will provide technical support to clients including remedial maintenance support on infrastructure, LAN and WAN networks and implementation of new projects, while acting as an escalation point in areas of expertise.

The following include but may not be limited to the responsibilities of the Senior Engineer:

  • Provide remote and onsite IT support across client environments.
  • Diagnose, repair, configure, and upgrade hardware and IT systems.
  • Troubleshoot hardware and network issues, and implement effective solutions.
  • Collaborate with clients to understand technical requirements and recommend suitable technologies.
  • Create and maintain high-level and low-level design documentation.
  • Monitor system logs and manage incident tasks as needed.
  • Liaise with vendors for technical support and issue resolution.
  • Ensure systems meet configuration and compliance standards.
  • Act as an escalation point and mentor for junior team members.
  • Serve as a subject matter expert in key technology areas.
  • Conduct technical analysis and testing, offering expert recommendations.
  • Prepare project documentation including scope, specifications, and implementation plans.
  • Support infrastructure design and solution architecture.
  • Provide technical input for quotes, proposals, and tenders.
  • Maintain and improve technical procedures and documentation.
  • Continuously expand technical knowledge through training and self-study.
  • Accurately log daily activities using internal systems.
  • Perform other related duties as required.

Who we are looking for 

Successful candidate needs to be curious and self-driven, along with deep technical expertise and a strong engineering track record as well as:

  • 5–8 years of experience in technical IT support, with a strong client-focused approach.
  • Hands-on experience with Active Directory, Microsoft 365, Intune, and Endpoint management.
  • Hands-on experience with backup solutions (Veeam, Datto), networking (DNS, routers, firewalls), and SD-WAN.
  • Proficient in Windows Server, Group Policy, Exchange, Office 365, and virtualization technologies.
  • Hands-on experience with TCP/IP, cloud platforms, IT security, and multi-server infrastructure.
  • Certified in Cisco, Veeam, VMware, and Microsoft technologies will be highly regarded.
  • Skilled in engaging confidently with clients and stakeholders across written, phone, and in-person communication.
  • Excellent interpersonal and written communication skills; adept at working with both technical and non-technical audiences.
  • Proven ability to manage small projects from design to implementation.
  • Strong troubleshooting skills and logical, lateral thinking.
  • Demonstrated success in delivering multiple projects and mentoring junior staff.
  • Strong team player with leadership qualities, time management skills, and a continuous learning mindset.

What we offer

  • Compensation benefits with opportunity to increase earnings through paid overtime and on-call roster
  • A friendly team environment with a strong technical support network 
  • Broad range of options for training and developing your IT skills 
  • Opportunity to work with the IT industry's latest technologies 
  • Internal career growth for high performers and IT super-stars 
  • Cost price on products from our suppliers 
  • Lunches and snacks provided
  • Comprehensive Employer Assistance Program 
  • Referral bonus 

New Era Technology, Inc., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/

Top Skills

Active Directory
Cloud Platforms
Datto
Dns
Endpoint Management
Exchange
Firewalls
Group Policy
Intune
It Security
Microsoft 365
Office 365
Routers
Sd-Wan
Tcp/Ip
Veeam
Virtualization Technologies
Windows Server
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The Company
HQ: New York, NY
1,535 Employees

What We Do

New Era Technology is a global managed technology service provider. New Era serves as a trusted adviser to more than 14,500 customers worldwide. Customers rely on New Era’s seamless blend of solutions that securely connect people, places, and information in a rapidly changing digital world. New Era has offices in the Americas, the United Kingdom, APAC, and Europe.

New Era provides solutions and services to diverse industries including Global Enterprise, Banking & Finance, Smart Buildings & IoT, Healthcare, Education, and Government.

Solutions and Services:
• Collaboration & Unified Communications
• Data Networking
• Digital Transformation
• SecureBlu Security Services
• CloudBlu Cloud Services
• Physical Security & Life Safety
• Managed Services
• Professional Services

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