Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
What is the role
The Senior Infrastructure Engineer offers extensive experience in infrastructure and network support, delivering reliable technical solutions and successful project outcomes. A collaborative professional who excels in maintaining high service standards, resolving complex issues, and ensuring SLA compliance.
The following include but may not be limited to the responsibilities of the Senior Engineer:
- Provide remote support for servers, storage, network, and cloud infrastructure across multiple environments.
- Administered and maintained Windows Server, Linux, virtualization, and cloud platforms to ensure performance, availability, and security.
- Diagnose and resolved infrastructure issues through troubleshooting, root cause analysis, and timely implementation of solutions.
- Monitor system health, managed incidents and service requests, and consistently met SLA targets.
- Support Active Directory, DNS, DHCP, virtualization, backup, and disaster recovery solutions.
- Collaborate with stakeholders to deliver infrastructure improvements, system upgrades, and technical solutions.
- Maintain accurate technical documentation, system configurations, and operational procedures.
- Serve as an escalation point for complex infrastructure issues and contributed to process improvement and automation initiatives.
- Participate in on-call support rotations and ensure timely resolution of critical incidents.
Work Set-up / Work Schedule
- Remote
- 6:00 AM - 3:00 PM (Manila Time)
Who we are looking for
Successful candidate must possess:
- Must have 5+ years of hands-on experience managing and supporting enterprise server infrastructure preferably within an MSP (Managed Service Provider) environment.
- Strong expertise in Windows Server, Linux, Active Directory, Azure AD (Entra ID), Group Policy, Microsoft 365, NPS, and WSUS.
- Proven experience with VMware, Hyper-V, SAN storage, Veeam backup, and disaster recovery solutions.
- Hands-on knowledge of data centre operations, including server deployments, hardware upgrades, migrations, and break-fix support.
- Skilled in troubleshooting and resolving complex server, storage, virtualization, and infrastructure issues.
- Good understanding of networking fundamentals including LAN/WAN, TCP/IP, routing, switching, firewalls, and VPNs.
- Experience supporting Cisco and Fortinet environments, including firewall and VPN administration.
- Proficient in PowerShell and Bash scripting for automation and operational efficiency.
- Strong analytical, problem-solving, and stakeholder management skills with the ability to deliver reliable infrastructure support in fast-paced environments.
#LI-SA2
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Skills Required
- 5+ years of experience in a Senior Engineer role
- Experience designing, implementing, and supporting enterprise infrastructure, networking, and security solutions
- Strong knowledge of Windows Server, Active Directory, Microsoft 365, virtualization, cloud technologies, and cybersecurity
- Experience with routing and switching technologies including BGP, OSPF, and VRRP
- Experience with SD-WAN and security appliances
- Demonstrated success delivering IT infrastructure projects and supporting complex server environments
- Excellent troubleshooting, documentation, communication, and stakeholder management skills
- Strong leadership skills and ability to mentor junior engineers and act as a technical escalation point
- Client-focused, highly organized, and committed to continuous learning and professional development
- Industry certification such as Fortinet, Cisco, Microsoft, VMware, Sophos, Citrix, or similar
New Era Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about New Era Technology and has not been reviewed or approved by New Era Technology.
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Leave & Time Off Breadth — Time off is positioned as generous, with multiple sources pointing to roughly four weeks of PTO up front or ~28–29 days including company holidays in some U.S. roles. Time away is also described as straightforward to use and sometimes viewed as a meaningful offset to weaker cash compensation.
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Strong & Reliable Incentives — Earnings upside appears stronger in certain sales and account roles where on‑target earnings can be attractive when performance is high. Variable pay can materially lift total compensation in these roles relative to positions with mostly fixed pay.
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Flexible Benefits — Flexible work arrangements such as remote and hybrid options are commonly highlighted as part of the overall rewards experience. Flexible Spending Accounts (e.g., medical, dependent care, commuter transit) are also referenced as available in at least some contexts.
New Era Technology Insights
What We Do
New Era Technology is a global managed technology service provider. New Era serves as a trusted adviser to more than 14,500 customers worldwide. Customers rely on New Era’s seamless blend of solutions that securely connect people, places, and information in a rapidly changing digital world. New Era has offices in the Americas, the United Kingdom, APAC, and Europe. New Era provides solutions and services to diverse industries including Global Enterprise, Banking & Finance, Smart Buildings & IoT, Healthcare, Education, and Government. Solutions and Services: • Collaboration & Unified Communications • Data Networking • Digital Transformation • SecureBlu Security Services • CloudBlu Cloud Services • Physical Security & Life Safety • Managed Services • Professional Services
