Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.
Title: Sr Support Engineer – Oracle Fusion Cloud Applications
Location: Bangalore, India
Reporting: Director, Corporate Systems Engineering (US)
As a Sr. Support Engineer for Oracle Fusion Cloud Applications (SaaS), you will be responsible for the design, development, and implementation of Oracle Fusion Cloud Application solutions and other corporate systems. You will work closely with the Business and other key stakeholders to ensure the successful delivery of high-quality solutions that meet business requirements and enhance operational efficiency.
Key Responsibilities
- Support Oracle Fusion Cloud Applications (ERP, SCM, and HCM)
- Monitor integrations and critical jobs across Oracle Fusion (ERP/HCM/SCM) and connected systems to ensure continuity and data accuracy.
- Ensure the scalability, performance, and security of applications.
- Troubleshoot and resolve technical issues and defects
- Support testing cycles, documentation, and release readiness to ensure all changes meet quality, compliance, and organizational standards.
- Drive post release reviews, track defects, document lessons learned and implement process improvements to increase stability and reliability.
- Maintain detailed operational documentation, SOPs, job sequences, support playbooks, and release procedures.
- Ensure adherence to SLAs, tracking team performance and continuously identifying opportunities to optimize support efficiency.
- Provide functional/technical support for Oracle Fusion workflows, approvals, reports, and integrations—coordinating with engineering teams when deeper fixes are required.
- Communicate effectively with stakeholders at all levels, providing clear status updates, incident summaries, and release reporting.
Skills
- In-depth techno functional knowledge and functionality of Oracle Fusion Cloud Applications ERP, SCM, HCM. Must have expertise in one of the tracks.
- Deep understanding & technical experience with Oracle Fusion Cloud Applications security, integration framework, reporting & analytics, extensibility, personalization, configuration, architecture, and operations.
- Strong knowledge of tools used to modify UI in Oracle Fusion Cloud Applications.
- Strong understanding of databases, Excel, BI Reports including RTF, eText and Excel Template, XSL, OTBI reports, HCM Extracts, BI Cloud Connector, & BI folder security, FBDI/HDL
- Detailed understanding of Oracle Fusion Cloud Applications best practices.
- Strong understanding of integrating Oracle Fusion Cloud Applications with other third-party enterprise applications.
- Strong knowledge of SOAP and REST web services.
- Proficiency in Oracle development tools, SQL, PL/SQL, and Javascript.
- Strong knowledge of application support & development methodologies, tools, and frameworks, such as ITIL, DevOps, CI/CD, Agile, Scrum, code repositories, etc.
- Ensure “security by design” principles are integrated into all aspects of the Oracle Fusion Cloud architecture and development processes.
- Proactive and willing to go above and beyond to satisfy the client and deliver on project goals
- Knowledge of other corporate systems, technologies, and languages is a plus.
- Minimum of 7+ years of experience as a Engineer or similar role in Oracle Fusion Cloud Applications (ERP/SCM/HCM), with approximately 70% technical and 30% functional expertise
- Minimum of 3 year of experience with Oracle PaaS solutions: Oracle Integration Cloud, Oracle Process Automation, and Visual Builder Cloud Service / Oracle Apex.
- Experience working with Oracle & other 3rd party vendors to resolve production support cases/issues.
- Experience with data management, reporting solutions, and preparation of technical reports by collecting, analyzing, and summarizing information and trends.
Communications/Leadership
- Excellent written and verbal communication skills.
- Strong communication and interpersonal skills.
- Ability to work effectively in a team-oriented environment.
Education/Technology
- Minimum bachelor’s degree or equivalent in Computer Sciences & Engineering, Information Technology, or related Engineering field.
Preferred Certifications:
- Oracle Fusion Cloud certifications are a plus.
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Kaseya Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kaseya and has not been reviewed or approved by Kaseya.
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Leave & Time Off Breadth — PTO is commonly described around 20–21 days per year plus standard holidays. Some indicate they can fully disconnect while on leave.
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Equity Value & Accessibility — Equity or option grants are available to many roles, offering potential upside beyond base pay. This exposure is presented as a meaningful component of total compensation for some roles.
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Affordable Benefits — The high‑deductible medical plan is described as having low or employer‑covered employee‑only premiums in some cases. This can reduce out‑of‑pocket costs for those who select the HDHP.
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What We Do
Kaseya is a premier provider of unified IT management and security software for managed service providers (MSPs) and small to medium-sized businesses (SMBS). Through its customer-centric approach, Kaseya delivers best-in-breed technologies that allow organizations to efficiently manage, secure and backup IT. Kaseya offers a broad array of IT management solutions, including well-known names: Kaseya, IT Glue, RapidFire Tools, Spanning Cloud Apps, ID Agent, Graphus, RocketCyber, TruMethods and Unitrends. These solutions empower businesses to command all of IT centrally, easily manage remote and distributed environments, simplify backup and disaster recovery, safeguard against cybersecurity attacks, effectively manage compliance and network assets, streamline IT documentation and automate across IT management functions. Headquartered in Miami, Florida, Kaseya is privately held with a presence in over 20 countries.
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